Sr Salesforce Consultant

Accountabilities

• Support end-to-end Salesforce delivery across Service Cloud, Sales Cloud, and custom CRM solutions, with a strong focus on business analysis and requirements definition.
• Serve as a trusted liaison between business stakeholders and technical teams throughout discovery, design, development, testing, and delivery.
• Lead discovery sessions, stakeholder interviews, workshops, and requirements-gathering activities to identify business, functional, reporting, and operational needs.
• Analyze and document current-state and future-state processes, workflows, use cases, and business requirements to support effective solution design.
• Translate business needs into clear user stories, acceptance criteria, and functional requirements aligned with Agile or hybrid Agile methodologies.
• Collaborate with Salesforce Administrators, Developers, Architects, Product Owners, and project leadership to ensure requirements are understood and solutions align with stakeholder expectations.
• Support backlog refinement, sprint planning, prioritization, and other Agile delivery activities.
• Validate requirements and proposed solutions through walkthroughs, prototypes, stakeholder reviews, and iterative feedback.
• Coordinate and support User Acceptance Testing (UAT), including test scenario development, execution support, defect triage, and final stakeholder sign-off.
• Ensure Salesforce solutions and delivery processes align with applicable federal governance, security, data, and regulatory standards.
• Contribute to change management activities, including process documentation, training materials, and stakeholder communications.
• Perform other related duties as assigned.

Requirements

• Bachelor’s degree required.
• 6–8 years of experience as a Salesforce Business Analyst, Salesforce Consultant, Functional Analyst, CRM Consultant, or in a closely related role, with at least 10 years of overall professional experience.
• Active Secret clearance required.
• Must be a U.S. citizen, as required for the government contract.
• Demonstrated experience supporting Salesforce implementations within federal, public sector, government, or other highly regulated environments.
• Strong business analysis capabilities, including requirements elicitation, process modeling, user story creation, acceptance criteria development, and functional requirements documentation.
• Experience working in Agile or hybrid Agile delivery environments.
• Able to translate complex business needs into clear, actionable functional requirements without being directly responsible for Salesforce configuration or development.
• Working knowledge of Salesforce platform capabilities sufficient to participate in solution discussions and collaborate effectively with technical teams; hands-on configuration experience is not required.
• Experience working on large, multi-stakeholder programs involving diverse user groups and complex organizational requirements.
• Salesforce Certified Administrator certification or another relevant Salesforce certification preferred.
• Additional Business Analysis, Agile, or Salesforce Consultant-level certifications are a plus.
• Excellent written and verbal communication, facilitation, stakeholder management, and documentation skills.
• Willingness to maintain relevant Salesforce certifications and pursue additional certifications as required.

Benefits

• Estimated starting salary range of $120,000–$140,000 per year, with compensation commensurate with experience.
• Full-time benefits package including medical, dental, and vision coverage.
• 401(k) retirement benefits.
• Additional benefits may be available based on eligibility and applicable company policies.
• Remote work opportunity within the United States.
• Opportunity to contribute to federal and public sector programs with complex, mission-driven requirements.
• Professional development opportunities through Salesforce and other relevant certifications.