Sr Salesforce Analyst
Jeppesen ForeFlight · Englewood, CO · 2 wk ago
HybridBusiness Development$122k–$150k/yrFull-time
Key Responsibilities
- Manage Salesforce user administration, including roles, profiles, permission sets, and access controls
- Support and resolve Tier-1 and Tier-2 tickets, with Tier-2 issues focused on Salesforce configuration updates
- Perform minor automation and configuration changes, including: Flow updates, Approval process adjustments, Validation rule maintenance
- Troubleshoot Salesforce issues and provide effective support and root-cause resolution
- Partner with business stakeholders to gather and translate business requirements into well-defined Salesforce solutions and configuration changes
- Collaborate with Solutions Architects, Developers, QA, and DevOps to design, validate, and push changes through to production
- Work closely with business users and technical teams to ensure proper system support and alignment with business needs
- Maintain data security, system integrity, and adherence to Salesforce best practices
- Document support activities, configuration changes, and resolutions as needed
Basic Qualifications
- 7+ years of Salesforce Administrator experience
- Strong understanding of Salesforce user management and security model
- Experience managing roles, profiles, and permission sets
- Experience handling Tier-1 and Tier-2 support tickets
- Hands-on experience with Salesforce configuration
- Strong troubleshooting and support skills
- Proven ability to work with business stakeholders and translate requirements into actionable Salesforce solutions, collaborating with Business Solutions Architects, Dev, QA, and DevOps to push changes to production
Preferred Certifications
- Force.com Platform Administrator
- Force.com Platform Advanced Administrator
- Copado Deployments
- Service Cloud Voice
- Agentic AI