Sr. Salesforce Administrator, Amazon Publisher Services

Amazon Advertising is a fast-growing multi-billion-dollar business that includes digital advertising on desktop, mobile, and connected devices. Ads appear on Amazon and thousands of third-party sites. Amazon Publisher Services (APS) helps publishers of all sizes to better monetize their content through effective advertising across devices and media channels. APS works with Amazon teams across the globe to solve complex problems for our customers, delivering better quality advertising for publishers and more relevant ads for customers. Our infrastructure supports millions of Internet users and handles billions of queries per day, all delivered in milliseconds.

About the role

APS is looking for an experienced Salesforce Administrator to help build and define the designs of our Salesforce.com (SFDC) environment. The candidate will be part of several projects aligned with web, mobile app, and streaming TV (STV) initiatives to drive operational excellence by applying both business and technical acumen in an agile and innovative environment. The ideal candidate will help empower APS users with tools, analytics, and automation processes and must be an expert in the full suite of SFDC dev tools, including Visualforce, APEX, Aura, Lightning Web Components, Web Services, and APIs. This role can sit in Austin, TX | New York, NY | Palo Alto, CA | San Francisco, CA.

Responsibilities

• Manage SFDC Customer Relationship Management (CRM) including internal support requests, data integrity, data governance, and InfoSec compliance
• Configuration of SFDC features including user management, roles/profiles, permission sets, custom objects, page layouts, custom fields, formula fields, validations, Lightening flows, custom metadata types, Approval Process, Dynamic forms, Dynamic Actions, custom settings, Email templates, managed packages
• Learn and adapt to Amazon internal tools and AWS technology
• Partner with cross-functional stakeholders to identify, plan, design, and build improvements, enhancements, and system customization that solve critical business needs
• Participate in change management processes and drive communication efforts across relevant stakeholders
• Lead the QA testing process, including the creation of test cases and ensuring that new features being promoted work seamlessly in lower environments before launching in Production, including training and troubleshooting for end-users
• Support the execution of email marketing campaigns using Pardot
• Promote user adoption of Salesforce

Requirements

• BS degree or BA degree
• Experience in business analysis and functional roles, including requirements gathering, creating/deploying solutions to end users
• Experience working with technical and non-technical business owners/partners to overcome obstacles and deliver results
• Experience in written and oral communication, including the ability to communicate with all levels in the organization (technical, business, executive)
• Salesforce Advanced Administrator Certification
• 5+ years experience developing in Salesforce technologies such as Apex, Aura, Lightning Web Components, Visualforce, Flows, and Admin Configurations

Preferred Qualifications

• Knowledge of digital advertising, search advertising, or analytics solutions (e.g., Google Analytics)
• Platform Developer II certification
• In-depth understanding of the capabilities and constraints of the Salesforce.com application architecture coupled with good knowledge of business processes (Sales, Marketing, Operations, etc.)
• Extremely detail-oriented with a strong background and affinity for creating operational processes
• Proven ability to solve complex problems
• Experience integrating Salesforce with other systems using SOAP, REST, BULK, and APIs
• Experience using Salesforce data load tools, creating custom reports, and dashboards
• Good understanding of SQL, SOSL, and SOQL
• Experience in Service Cloud Implementation, Case management Process, Assignment Rules, Omni-Channel

Pay

• USA, CA, Palo Alto: $183,800.00 - $248,700.00 USD annually
• USA, CA, San Francisco: $183,800.00 - $248,700.00 USD annually
• USA, NY, New York: $175,800.00 - $237,900.00 USD annually
• USA, TX, Austin: $159,800.00 - $216,200.00 USD annually

Benefits

• Sign-on payments and restricted stock units (RSUs)
• Health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance, and option for Supplemental life plans)
• Employee Assistance Program (EAP) and Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off and parental leave

Learn more about our benefits at https://amazon.jobs/en/benefits.