Sr Sales Operations Representative - South Central Enterprise

About the role

As a Senior Sales Operations Representative (Sr. SOR), you will maximize the productivity of account managers through direct partnership. You will provide operational order management support, handle order escalation through ServiceNow, Drop Ship Emergency, and Credit, and interact with external customers to provide order status updates, quotes, and other requests.

Responsibilities

• Provide operational assistance to account managers and field sales coworkers with quote creation and order processing.
• Ensure all government, customer, and seller requirements are followed on orders (DPAS ratings, due dates, contract requirements for purchasing, and SLAs).
• Work closely with appropriate Services and Project Management teams on large projects.
• Coordinate order management for all customer rollouts.
• Provide consistent status updates for orders, quotes, or other requests to sales coworkers.
• Proactively interact with customers to provide order status updates, quotes, or other requests to deliver exceptional customer outcomes.
• Assist with basic CDW and Partner badged services requests through Agiloft and Synapse (Changepoint).
• Prepare and distribute product configurations and customer quotes utilizing online tools and CDW resources.
• Promptly process orders via SPS (Sales Productivity Suite) and AS400 systems.
• Handle web order processing through the Sales Order Router.
• Manage bids entry, amend, and win bids in the Bid Router as needed.
• Ensure proper purchasing contract(s) and terms are selected upon order entry.
• Perform daily maintenance of sales order routers and sales order manager screens.
• Ensure all started tasks are seen through to completion.
• Facilitate and follow up on Customer Relations/ServiceNow requests to ensure a frictionless order flow experience for customers and sales coworkers.
• Provide daily operational assistance to release orders on hold in the Sales Order Manager and Sales Order Router.
• Train and mentor new and existing coworkers.
• Leverage appropriate contract vehicles and pricing schedules for specified customers.
• Maintain an advanced understanding and in-depth knowledge of relevant products, contracts, or business segment requirements.
• Seek internal and external training opportunities to continually develop product knowledge and sales skills.
• Complete Partner Product accreditation to further advance skillsets in solutions and services sales.
• Build trusted customer relations to act as second in command when the Account Manager or Account Manager Team(s) is out of the office or traveling.
• Proactively provide pertinent information to clients and account managers.
• Develop good working relationships with internal departments.
• Demonstrate a high sense of urgency to go above and beyond and provide an exceptional customer experience.

Requirements

• 2+ years of experience within Operations or Sales.
• Associate’s degree or relevant experience.
• Proficient in Microsoft Office applications.
• Excellent communication skills, both oral and written, using a variety of styles and techniques appropriate to the audience.
• Effective interpersonal skills, with the ability to flex style based on the audience.
• Ability to develop trusted relationships with customers and coworkers.
• Ability to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines.
• Proven ability to proactively collaborate and build relationships, take initiative, and creatively problem-solve.
• Demonstrated ability to deliver exceptional customer interactions.
• High sense of urgency to go above and beyond to provide an extraordinary customer experience.
• Proven ability to undertake and successfully complete special projects.

Preferred Qualifications

• For CDW coworkers, a minimum “Exceeded Expectations” PMP (Performance Management Process) evaluation for at least 2 consecutive years.
• Bachelor’s degree.
• Yellow Belt Certification (process-focused).
• Partner Certification(s).
• Prior experience in selling computer hardware, software, solutions, or services.
• Certifications in Advanced Technology.
• Working knowledge of internal CDW systems (AS400/SPS, Certinia, and CPQ).
• Consistently and independently delivers quality work and receives high customer satisfaction on bi-annual effectiveness surveys.

Pay

Pay range: $50,000–$66,000, depending on experience and skill set. Annual bonus target of $30,000, subject to terms and conditions of the plan.

Benefits

Benefits overview available at CDW Benefits.

About Us

CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what’s possible through technology. We act as one—building trust, speaking candidly, and working together to achieve more. We focus on what matters most and deliver for our customers while staying curious, moving fast, and continuously learning. As a full-stack, full-lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what’s next.