Sr. Sales Operations Lead, ASP Sales Operations--Data & AI Pillar

About the role

The Sales Operations Lead is a strategic business partner to Worldwide Data and AI GTM leadership, driving data-driven decision-making and operational excellence for the Amazon Sales & Partner (ASP) organization, focused on the Data and AI Pillar.

Responsibilities

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness.
• Determines sales territories and quotas for sales teams.
• Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
• Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems.
• Maintains sales tools data quality to ensure accurate reporting and forecasting.
• Implements sales workflows and automation to streamline process and improve seller efficiency.
• Counsels and coaches sales teams on the effective use of sales tools and processes.
• Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders’ requests and execute daily operational processes.
• Leads sales tools training and adoption initiatives to improve utilization and productivity.
• Leads cross-functional projects to improve sales efficiency and processes.
• Drives escalations, gap-to-green, and/or other issues to resolution.

Requirements

• 7+ years of sales operations or equivalent experience.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Experience presenting to senior leadership.

Qualifications

• Bachelor's degree or equivalent.
• Experience using Salesforce (or other CRM tool) or BI tools.

Skills

• Strategic thinking.
• Operational rigor.
• Consultative partnership.
• Data translation into business strategy.
• Strong communication skills.
• Ability to build trusted relationships.
• Leverage latest artificial intelligence and machine learning technologies.
• Work closely with AI Worldwide GTM leadership and cross-functional teams.
• Responsible implementation of AI-driven tools and workflows.

Benefits

• Comprehensive benefits including health insurance, retirement plans, paid time off, parental leave, and more.

Pay

Base salary range: $133,900.00 - $181,200.00 USD annually

Schedule

Full-time