Sr. Sales Operations Lead, ASP Sales Operations--Data & AI Pillar

About the role

The Sales Operations Lead will drive data-driven decision-making and operational excellence for the Amazon Sales & Partner (ASP) organization, focusing on the Data and AI Pillar. This role serves as a strategic business partner to Worldwide Data and AI GTM leadership, developing, implementing, and managing sales processes, systems, and metrics to support AI Worldwide GTM and sales processes.

Responsibilities

• Documents and implements standardized sales processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness.
• Determines sales territories and quotas for sales teams.
• Develops and manages pipeline qualification, attribution, to ensure proper distribution, and resolves attribution escalations to ensure accurate financial reporting.
• Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems.
• Maintains sales tools data quality to ensure accurate reporting and forecasting.
• Implements sales workflows and automation to streamline process and improve seller efficiency.
• Counsels on sales performance data and customer dynamics to identify growth opportunities and provide forward-looking strategic recommendations to leadership.
• Partners with stakeholders to achieve day-to-day operational excellence through sales process management, performance analysis, technology support, business reviews, operational planning, and communicating actionable insights, both verbally and in writing, while fostering strong stakeholder relationships.
• Led sales tools training and adoption initiatives to improve utilization and productivity.
• Leads cross-functional projects to improve sales efficiency and processes.
• Drives escalations, gap-to-green, and/or other issues to resolution.

Requirements

• 7+ years of sales operations or equivalent experience.
• Experience defining, refining and implementing sales processes, procedures and policies or equivalent.
• Experience conducting sophisticated and creative analysis of complex data and translate the results into actionable deliverables, messages, and presentations.
• Experience presenting to senior leadership.

Qualifications

• Bachelor's degree or equivalent.
• Experience using Salesforce (or other CRM tool) or BI tools.

Skills

• Strategic thinking.
• Operational rigor.
• Consultative partnership.
• Data translation into business strategy.
• Strong communication skills.

Benefits

Amazon offers comprehensive benefits including health insurance, retirement plans, paid time off, and parental leave. For more information, visit https://amazon.jobs/en/benefits.

Pay

Base salary range for this position is $133,900.00 - $181,200.00 USD annually.

Schedule

Full-time.