Sr. Sales Operations Analyst- Allocation & Fulfillment

About the role

You will be responsible for managing Sales Order Allocation & Fulfillment functions for the Adventure Sports Platform. As a key member of the North America Sales Operations team, your analytical skills and insights will optimize our supply and ensure on-time fulfillment for our customers.

Responsibilities

• Partner with Service Leaders to manage sales order allocation & fulfillment rules to optimize fulfillment for key customers
• Act as the primary business interface between Sales Operations (Dealer Service and Customer Service) and Adventure Sports distribution centers (i.e. Stockton, Calgary, Rantoul, Singapore)
• Report DIFOT (Delivery In Full On Time) and Distribution SLA Performance KPIs weekly
• Manage automated Allocation and Delivery creation jobs in ERPs and partner with IT on job scheduling and optimization
• Maintain customer master and sales order allocation priority logic
• Manage backorder rescheduling jobs and logic to ensure sales order promise date accuracy
• Support weekly “Rev Up” processes for North America Strategic Accounts and Field Sales to translate supply and demand signals into weekly financial forecast updates
• Provide weekly outbound delivery forecasts (Units/$) to help our distribution centers plan short term and long-term labor requirements
• Alert the leadership team to shipping delays and processing expectations
• Collaborate with Supply Planning teams to ensure all demand is covered by vendor purchase orders
• Closely monitor all direct import and cross-dock purchase orders to ensure on time delivery and timely invoicing according to revenue recognition guidelines
• Collaborate with Supply Chain & Logistics teams to monitor inbound supply and report vendor purchase order delays which may impact customer satisfaction
• Generate weekly revenue impact assessments due to supply chain performance
• Perform regular material master and purchase requisition maintenance audits
• Partner with Dealer Service to maintain “dropped” and “oversold” items after each buy to communicate with customers
• Build strong relationships with Merchandising and Marketing teams to understand product release strategy to time the appropriate launch of products with our go-to-market strategy, particularly focused on Gold, Silver, Bronze, and Limited Edition products
• Collaborate with global Supply Chain teams to manage quality process and alert Dealer Service and Customer Service teams of issues impacting supply availability
• Coordinate stock transfer request approvals between virtual stock categories and distribution centers as necessary
• Monitor sync of products between WMS with ERP and partner with supply chain and distribution teams to properly adjust stock when necessary
• Build strong relationships with internal and external stakeholders to provide exceptional support to surprise and delight our customers with every engagement
• Other duties and administrative tasks as required

Requirements

• A minimum of 4-6 years experience in Allocation & Fulfillment, Sales Operations, Vendor Management, Supply Chain, or similar operations experience is required
• Computer proficiency in Excel, Word and Outlook with strong interpersonal skills required
• SAP Allocation and Delivery Expertise Required
• You Might Have Power BI Report Development Experience
• SAP BW/Analytics
• Oracle Experience
• SalesForce CRM

Pay

Annual Salary: $90,000.00 - $100,000.00

The actual annual salary offered to a candidate will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits

• Medical and dental
• Vision
• Disability and life insurance
• 401K
• PTO
• Paid holidays
• Gear discounts
• The ability to add value to an exciting mission!

Equal Opportunity Employer

We are an Equal Opportunity Employer Protected Veteran/Disabled