Sr Sales Manager

About the role

We are Otis Elevator Company, the world’s leading provider of elevators, escalators, and walkways. We are seeking a highly motivated Senior Manager, Michigan Service Sales to lead a high-performing team within the Michigan operating territory.

Responsibilities

• Partner with and support the General Manager in all areas of service sales to develop and implement the operating territory service sales business plan for both financial and non-financial objectives.
• In partnership with the General Manager and Sales Enablement teams, build the OT’s service sales plan while managing standardized sales processes and sales management tools to be applied.
• Expand customer portfolio and unit count while providing best-in-class partnership and support leading to the growth of business and increasing continued customer loyalty in service and repair.
• Lead the resolution of all customer issues within your OT as the key point of escalation including collection efforts and contractual disputes.
• Develop a keen sense for key prospective customers within OT and manage all accounts regarding any at-risk or cancellations.
• Coach, mentor, and develop your team of Service Account Managers through aligned and clear sales goals and continued performance directly tied to targets and sales.

Requirements

• Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business.
• 5+ years business-to-business sales experience.
• 5+ years people leadership experience in the elevator industry, or related industry.
• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions.

Qualifications

• Education: Bachelor’s degree highly desired, with 5 years of experience. High school, or equivalent, plus 10 years of relevant experience.
• Work Experience: Multiple years of experience in various assignments within the Company, in the Elevator industry, or in another service-oriented business. 5+ years business-to-business sales experience. 5+ years people leadership experience in the elevator industry, or related industry.
• Proven experience understanding financial statements, commercial contracts, and overall product knowledge and application.
• Strong desire for candidates who have a proven track record of meeting financial goals and objectives.

Skills

• Strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Self-motivated and able to manage many simultaneous projects and responsibilities.
• Comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security.
• Comprehensive medical, prescription drug, dental, and vision coverage.
• Three weeks of paid vacation, along with paid company holidays.
• Paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
• Life insurance and disability coverage to protect you and your family.
• Voluntary benefits, including options for legal, pet, home, and auto insurance.
• Bonus opportunities to show our appreciation.

Pay

Compensation and benefits are competitive and commensurate with experience.

Schedule

The position is full-time and requires a flexible schedule to meet the demands of the operating territory.