Sr. Sales Administration Analyst (Hybrid)

About the role

American Income Life is looking for a Sr. Sales Administration Analyst to join the team! In this role, you will be responsible for evaluating, prioritizing, and resolving escalated or specialized matters impacting the Agency Organization. You will serve as a primary point of contact for Agency Owners, State General Agents, and their teams, working cross-functionally with Home Office leaders to resolve time-sensitive issues, analyze sales and agent data, and identify process improvements that support agent growth and retention. This is a hybrid position located in Waco, TX.

Responsibilities

• Compose professional, timely communications on behalf of the Company in response to escalated or time-sensitive inquiries from the Agency Organization.
• Research and analyze data across all aspects of the policy life cycle, with a focus on new business submission and the retention and servicing of existing business.
• Research and analyze data across all aspects of the agent life cycle, including onboarding, licensing, compensation, commissions, PVFC, policy administration, customer retention, new business, and underwriting.
• Coordinate with multiple Home Office functional areas to gather information needed to complete daily research and correspondence tasks.
• Prepare professional documentation for department leaders that clearly defines issues, desired resolutions, and expected outcomes.
• Prepare ad-hoc reports for Executive Leaders of the AIL Sales Division and Agency Organization by gathering data from various systems, analyzing findings, and presenting information to support decision-making.
• Provide direct analytical support to AIL Sales Division Executive Leaders on matters related to Agency Organization sales activity.
• Develop training materials and process documentation to support the deployment of new programming, business processes, and departmental improvements.
• Develop a working understanding of application systems used by the Agency Organization to assess agent needs, identify areas for improvement, and document requirements for IT programming changes.
• Create test plans and document user acceptance testing scenarios for technology changes specific to the needs of the Agency Organization.
• Gather requirements and analyze data for Agency Organization Council initiatives aimed at growing sales and increasing agent count and retention.
• Compile information from multiple perspectives and make recommendations for improvements to systems, procedures, and processes.
• Assist functional business departments with tasks related to Agency operations and the delivery of new process changes and initiatives.

Requirements

• Bachelor's degree in Business Administration or a related field, or equivalent work experience.
• 3 or more years of experience in Sales Administration, Agent Compensation, Policy Administration, or New Business, or equivalent experience in a professional Business Liaison or Business Analyst role.
• Advanced verbal and written communication skills with the ability to interact professionally with a diverse group of executives, managers, and sales agents.
• Advanced proficiency in Microsoft Excel and Microsoft Access.
• Ability to manage time effectively, work independently, and establish responsible deadlines across a wide range of tasks with varying priorities.
• Ability to multitask and adapt to changing priorities and deadlines in a fast-paced environment.
• Ability to work under pressure and handle escalated, sensitive matters with care, empathy, and professionalism.
• Ability to create documentation, training materials, technical business requirements, and testing scenarios from inception to completion.
• Solution-oriented mindset with a strong desire to learn new aspects of the business to better serve the needs of sales agents.
• Experience in the life insurance industry preferred.
• Existing knowledge of back-office agent administration and agent compensation preferred.

Benefits

• Competitive compensation designed to reflect your expertise and contribution.
• Comprehensive health, dental, and vision insurance plans.
• Robust life insurance benefits and retirement plans, including company-matched 401k plan.
• Paid holidays and time off to support a healthy work-life balance.
• Parental leave.
• Subsidized all-in-one subscriptions to support fitness, mindfulness, nutrition, and sleep goals.
• Company-paid counseling for assistance with mental health, stress management, and work-life balance.
• Continued education reimbursement eligibility and company-paid FLMI and ICA courses.
• Discounted Texas Rangers tickets for a proud visit to Globe Life Field.