Sr. Safety Specialist

About the role

This position is sourced from Pinterest's career page. Join our Platform Integrity, Enforcement Ops Team based in the US to support Pinterest’s growth by creating scalable enforcement guidelines for new account spam policies, while protecting Pinners.

Responsibilities

• Own and evolve Spam enforcement guidelines based on policy intent, operational signals and escalation learnings, identifying gray areas and recommending updates to Policy and Product.
• Own BPO performance for Spam workflows, monitoring KPIs (SLAs, QA, volume, AHT) and leading recovery plans with Quality, Training and Vendor Management when metrics are off track.
• Design and maintain Spam enforcement workflows and feedback loops, defining success metrics, reviewing trends and driving guideline, process and tooling changes.
• Act as the primary Spam enforcement point of contact for cross-functional partners, providing clear guidance and recommendations.
• Lead complex Spam escalations end-to-end, coordinating investigations and responses to protect platform health and mitigate immediate harm.
• Partner with Product and Data on Spam signals and ML models, providing SME input and golden data sets and translating enforcement gaps into clear requirements and evaluation criteria.
• Partner with Sales to define and improve Spam related onboarding and offboarding processes that balance safety and revenue needs.
• Partner with Data, Product and Shared Services to identify high-value AI and agent use cases, provide SME input and champion adoption to reduce manual review load without sacrificing precision.
• Write and maintain clear enforcement documentation (guidelines, runbooks, comms, FAQs, status updates) that enables consistent enforcement and stakeholder communication.

Requirements

• Bachelor’s degree in a relevant field or equivalent experience.
• 5+ years in tech working in enforcement and/or Spam, with end-to-end ownership of complex operational workflows.
• Proven experience leading operational or support programs: setting goals, monitoring KPIs and driving recovery plans.
• Significant experience with outsourcing/scaled support, including setting expectations, calibrating quality and holding vendors accountable.
• Strong customer focus and curiosity; you put Pinners and partners first, dig into root causes and ship solutions that improve safety and trust.
• Strong critical thinking and judgment in ambiguous situations, using data and policy intent to make sound decisions.
• Demonstrated ability to manage multiple projects and stakeholders in a fast-changing environment.
• Excellent written and verbal communicator who can present findings, influence cross-functional partners and drive alignment.
• Experience partnering with Data/Product to use AI or automation for workflow improvements (for example, SME input into agents, signals or tools used in enforcement).