Sr. SaaS Configuration Specialist

Duties and responsibilities

• Lead the implementation and configuration of enterprise SaaS solutions supporting Demand Side Management, Transportation Electrification, and other clean energy programs for utilities.
• Partner directly with clients to gather business requirements, facilitate workshops, validate solutions, and guide implementation decisions throughout the project lifecycle.
• Configure application features, workflows, business rules, user interfaces, and client-specific functionality using low-code/medium code configurations, HTML/CSS, and JavaScript to meet business requirements.
• Develop functional specifications, solution designs, process flows, configuration documentation, and other implementation deliverables.
• Lead the design and implementation of system integrations, APIs, ETL processes, data mapping, user authentication, and reporting requirements in collaboration with client technical teams.
• Plan and execute solution configuration, system testing, user acceptance testing (UAT), deployment activities, and production releases.
• Troubleshoot configuration, data, integration, and application issues; partnering with Product and Development teams to resolve complex technical challenges.
• Identify opportunities to improve business processes, system performance, usability, and implementation efficiency.
• Provide post-launch support, knowledge transfer, and ongoing solution advisory services.
• Collaborate closely with Product Management, Development, Quality Assurance, and Software Project Management throughout the implementation lifecycle.
• Mentor implementation consultants and provide technical leadership on complex client engagements.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, Business Information Systems, or a related field, or an equivalent combination of education and relevant experience.
• 5-7+ years of experience implementing, configuring, or supporting enterprise SaaS, low-code, CRM, ERP, or workflow automation platforms in a client-facing consulting or implementation role.
• Hands-on experience configuring enterprise SaaS applications, including workflows, business rules, forms, user interfaces, reports, dashboards, JavaScript, HTML/CSS, and business process automation.
• Experience with system integrations, REST APIs, ETL/data mapping, authentication, system testing, user acceptance testing (UAT), deployments, and post-production support.
• Strong analytical, problem-solving, and communication skills with the ability to translate business requirements into scalable software solutions.
• Experience in the utility, clean energy, or regulated industries is preferred but not required.

Benefits

• Comprehensive benefits package including three weeks of paid vacation annually, paid holidays, a 401(k) retirement plan with employer match, medical, dental and vision coverage, parental leave, an employee assistance program, commuter benefits, and additional supplemental offerings.
• Equal Opportunity Employer committed to diversity and inclusion.