Sr. Risk Manager, Relay Product and Tech

Key areas of ownership

• Complex Safety & Trust case investigations across carrier and driver lifecycle
• Risk identification, triage, and escalation for high-severity incidents
• Investigation summaries and leadership briefings for stakeholders across teams
• Process improvement and SOP development for emerging fraud and safety patterns
• Cross-functional collaboration with product teams to inform automation and detection improvements

Key job responsibilities

• Lead complex Safety & Trust investigations end-to-end, including carrier identity fraud, driver safety violations, unauthorized subcontracting, cargo theft, account manipulation, and other modus operandi (MOs) impacting Amazon's middle-mile network
• Develop detailed investigation summaries and briefings for Director-level leadership, clearly articulating risk findings, financial impact, root cause analysis, and recommended mitigation actions
• Triage and prioritize incoming Safety & Trust cases based on risk severity (compliance, legal, financial, reputational), ensuring high-impact cases receive appropriate urgency and escalation
• Identify patterns and emerging threat vectors across investigation data; synthesize findings into actionable intelligence to inform product roadmaps, enforcement policies, and operational SOPs
• Persist with Relay Trust product and engineering teams to translate investigation insights into scalable detection and prevention solutions, reducing reliance on manual investigation over time
• Collaborate with cross-functional stakeholders including Legal, Loss Prevention (LP), Relay Operations Centre (ROC), Worldwide Operations Security (WWOS), and Finance to drive case resolution and enforcement actions
• Develop and maintain investigation SOPs, playbooks, and documentation to ensure consistency, quality, and scalability of the investigation function
• Monitor and audit carrier and driver accounts for compliance with Relay Program Policies; trigger enforcement actions (warnings, suspensions, terminations) based on investigation outcomes
• Support false positive/false negative audits to continuously improve the accuracy of automated risk detection models (e.g., Load Risk Classifier, Carrier Trust Index)
• Represent RPE in cross-functional forums, contributing investigation insights to weekly program reviews, Monthly Business Reviews (MBRs), and OP planning cycles

Basic Qualifications

• 5+ years of compliance, audit or risk management experience
• Bachelor's degree or equivalent
• Experience conducting complex, end-to-end investigations and producing written investigation summaries or reports for senior stakeholders
• Experience working cross-functionally with legal, operations, product, or compliance teams to drive risk mitigation outcomes
• Experience identifying patterns and root causes in complex, ambiguous problem spaces
• Proficiency in SQL or similar data querying tools for investigation support and data analysis

Preferred Qualifications

• Project Management Professional (PMP) or equivalent certification
• Master's degree or equivalent
• Experience with open-source intelligence (OSINT) platforms or investigative tools (e.g., Lexis-Nexis, Clear, or equivalent)
• Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), or equivalent professional certification
• Experience working with or supporting automated fraud detection or risk classification systems (e.g., ML models, risk scoring tools)