Sr. Risk Manager, Relay Product and Tech

About the role

Description Relay Product Excellence's mission is to monitor Transaction Integrity for products supporting Identity Verification, Account Support, and Compliance across Carrier and Driver processes. As the leader of our Safety and Trust Investigations arm, you will have an opportunity to drive innovation at the intersection of risk management, regulatory compliance, and automation—supplementing product teams where automation is yet to be launched or cannot be developed.

Responsibilities

• Lead complex Safety & Trust investigations end-to-end, including carrier identity fraud, driver safety violations, unauthorized subcontracting, cargo theft, account manipulation, and other modus operandi (MOs) impacting Amazon's middle-mile network
• Develop detailed investigation summaries and briefings for Director-level leadership, clearly articulating risk findings, financial impact, root cause analysis, and recommended mitigation actions
• Triage and prioritize incoming Safety & Trust cases based on risk severity (compliance, legal, financial, reputational), ensuring high-impact cases receive appropriate urgency and escalation
• Identify patterns and emerging threat vectors across investigation data; synthesize findings into actionable intelligence to inform product roadmaps, enforcement policies, and operational SOPs
• Partner with Relay Trust product and engineering teams to translate investigation insights into scalable detection and prevention solutions, reducing reliance on manual investigation over time
• Develop and maintain investigation SOPs, playbooks, and documentation to ensure consistency, quality, and scalability of the investigation function
• Monitor and audit carrier and driver accounts for compliance with Relay Program Policies; trigger enforcement actions (warnings, suspensions, terminations) based on investigation outcomes
• Support false positive/false negative audits to continuously improve the accuracy of automated risk detection models (e.g., Load Risk Classifier, Carrier Trust Index)
• Represent RPE in cross-functional forums, contributing investigation insights to weekly program reviews, Monthly Business Reviews (MBRs), and OP planning cycles
• Operate with high integrity and discretion, handling sensitive and confidential investigation data in compliance with Amazon's data classification and privacy policies

Requirements

5+ years of compliance, audit or risk management experience
Bachelor's degree or equivalent
Experience conducting complex, end-to-end investigations and producing written investigation summaries or reports for senior stakeholders
Experience working cross-functionally with legal, operations, product, or compliance teams to drive risk mitigation outcomes
Experience identifying patterns and root causes in complex, ambiguous problem spaces
Proficiency in SQL or similar data querying tools for investigation support and data analysis

Qualifications

• Project Management Professional (PMP) or equivalent certification
• Master's degree or equivalent
• Experience with open-source intelligence (OSINT) platforms or investigative tools (e.g., Lexis-Nexis, Clear, or equivalent)
• Certified Fraud Examiner (CFE), Certified Protection Professional (CPP), or equivalent professional certification
• Experience working with or supporting automated fraud detection or risk classification systems (e.g., ML models, risk scoring tools)