Sr Revenue Assurance Analyst

About the role

The Senior Revenue Assurance Analyst is responsible for protecting revenue integrity through financial analysis, customer account reviews, revenue validation, dispute investigation, and revenue risk identification. The role ensures accurate customer financial outcomes through detailed research, analysis, and resolution of customer account concerns and financial discrepancies. This role is designed as a hybrid position with approximately 80% of responsibilities dedicated to Revenue Assurance and 20% focused on Billing Operations support. The position partners closely with Finance, Billing Operations, Customer Success, Sales, and Legal/Contract Administration helping ensure customer financial obligations are accurately assessed, account concerns are appropriately resolved, and company revenue is protected.

Responsibilities

• Perform Customer Financial Resolution activities, including: Evaluation of customer claims, disputes, and account concerns; Validation of contractual terms, pricing, and financial obligations; Investigation of disputed charges and account discrepancies; Determination of customer financial responsibility and amounts due; Assessment and recommendation of customer adjustments when warranted.
• Analyze customer account activity to identify: Revenue leakage opportunities; Financial risk exposures; Process gaps and process deficiencies.
• Perform detailed account research and investigations to support customer issue resolution.
• Prepare recommendations and supporting documentation for management review and approval.
• Conduct root-cause analysis and identify opportunities for process improvements to improve revenue integrity and reduce recurring issues.
• Develop and maintain reporting and analytics related to: Customer disputes; Account adjustments; Revenue recovery opportunities; Revenue risk trends; Operational performance metrics.
• Partner with Finance and business stakeholders to support revenue validation and control activities.
• Partner with Billing Operations teams to support customer account investigations and escalations.
• Analyze billing discrepancies and complex customer account issues.
• Support operational reporting, process optimization, and continuous improvement initiatives.
• Serve as a resource for cross-functional initiatives impacting billing operations and customer financial outcomes.
• Maintain working knowledge of billing, provisioning, and order-to-cash processes to support operational continuity and business needs.
• Assist with implementation and enhancement of billing controls, policies, and procedures.

Qualifications

• Bachelor's degree in Finance, Business Administration, Economics