Sr Resort Executive Host, Far East

Primary Job Duties

• Manage all aspects of the guest’s visit (book spa, dining, in-room dining amenities, ground transportation, cabanas, hotel rooms, establish casino credit, oversee folio check-out, etc.) for guests.
• Cultivate and identify patrons with incremental spend throughout the resort.
• Assist international clientele.
• Interact with players in person on property, as well as via telephone, e-mail, text message, and written correspondence.
• Provide information to team and property leadership related to guest feedback, suggestions, concerns, or issues.
• Adhere with Resorts World Las Vegas policies and procedures as well as Title 31 compliance requirements.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Other duties as assigned.

Qualifications

• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
• Strong existing following of mass premium and high-end patrons.
• Minimum 3 years working in a large, luxury resort setting.
• Minimum 3 years Resort Marketing or premium customer hosting experience.
• Minimum Education And Experience: At least 21 years of age. High school diploma or equivalent.
• Certificates, Licenses, Regulations: Proof of eligibility to work in the United States. Ability to obtain the following: Nevada Gaming Registration.
• Physical Demands: Prolonged sitting/standing. Bending and reaching. Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 10 lbs. Eye/hand coordination. Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.

Preferred

• Minimum 5 years working in a large, luxury resort setting.
• Minimum 5 years Resort Marketing or premium customer hosting experience.

Work Environment

Work is typically performed in a luxury property setting. Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.