Sr. Renewals Manager- Remote

Responsibilities

• Lead renewal strategy for Enterprise and Strategic customers to ensure predictable retention
• Develop trusted relationships with executive stakeholders, aligning commercial strategies to their business goals
• Identify growth opportunities by collaborating with Sales and Customer Success teams
• Negotiate pricing and commercial terms to achieve renewal objectives
• Create commercial account plans supporting renewal success and future growth
• Maintain accurate renewal forecasts and CRM records, providing leadership with actionable insights
• Leverage customer insights and metrics to improve portfolio performance
• Contribute to scalable processes and best practices to enhance customer experience

Qualifications

• 5+ years of experience in Renewals, Account Management, Customer Success, or related roles in B2B SaaS, specifically managing Enterprise and Strategic customers
• Proven success with complex commercial renewals, achieving retention and revenue goals
• Strong experience in negotiating SaaS agreements and contract terms
• Analytical mindset leveraging customer insights and usage data to inform strategies
• Excellent communication and collaboration skills with a track record of influencing cross-functional teams

Benefits

• Comprehensive medical, dental, vision, disability, and life benefits
• Group Retirement Savings Plan (RRSP) with immediate vesting and matching contributions
• Flexible Paid Time Off (PTO) policy
• Generous holiday schedule, including an extra 5 days for an annual holiday week
• Quarterly Recharge Fridays for mental health days off
• Flexible work schedules to support work-life balance
• Monthly transportation allowance for employees based in the Vancouver Hub