Sr Manager, Renewals

We need to output HTML fragment with sections: About the role? Actually the posting includes "Your role at Dynatrace" description. We need to use

for section headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must include sections only when posting has real specific content. We need to parse the posting. Content: - Intro: "Your role at Dynatrace As a Senior Manager, NORAM Renewals, you will lead a team ..." This is description of role. Could be "About the role" section. - Then "What You'll Do" list of duties. That's responsibilities. - Then "Location & Work Model" details: location preferences, hybrid, remote. This could be "Schedule"? Actually schedule is about work hours, but location is not schedule. Could be "Benefits"? Not exactly. There's no explicit Benefits section except later "Compensation And Rewards" includes base salary range, unlimited PTO, employee stock purchase plan, reward system, medical/dental benefits, company-matched 401(k). That's Benefits and Pay. - Then "What Will Help You Succeed" list of qualifications/skills/experience. That's Requirements/Qualifications/Skills. - Then "Preferred Qualifications" list. - Then "Why you will love being a Dynatracer" includes culture, etc. Could be Benefits? But we already have benefits. - Then "Compensation And Rewards" includes base salary range, unlimited PTO, employee stock purchase plan, reward system, medical/dental benefits, company-matched 401(k). That's Pay and Benefits. - Then EEO boilerplate etc to be removed. We must not repeat job title as heading. So we should not have a heading "Senior Manager, NORAM Renewals". Use sections. We need to decide which sections to include: - About the role: from intro paragraph(s) describing role. Yes. - Responsibilities: from "What You'll Do" bullet list. - Requirements: from "What Will Help You Succeed" (maybe combine with Qualifications). Could have Requirements and Qualifications separate? The instruction says use headings like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We can include multiple if content exists. We have content for Requirements (experience leading renewals, people leadership, understanding recurring revenue, etc). Also Qualifications (Preferred Qualifications). Also Skills (maybe from same). But we can combine. We need to avoid filler like "commensurate with experience". Not present. We need to include Pay section only if posting states base salary range. Yes: base salary range $125K - $150K. So Pay section. Benefits section: includes unlimited personal time off, employee stock purchase plan, reward system, medical/dental benefits, company-matched 401(k). So Benefits. Schedule: location & work model mentions hybrid, remote expectations. That's about work model, not schedule per se but could be considered Schedule. The instruction says use Schedule heading for schedule info. We have location & work model: hybrid 2-3 days per week in Detroit office, remote possible. That's schedule info. So we can include Schedule. We should not include sections like Skills if not distinct; but we could include Skills from "What Will Help You Succeed" maybe includes skills like commercial judgment, forecasting, partnering, executive presence, etc. Could be separate Skills section. But we already have Requirements and Qualifications; maybe we can put skills under Requirements. To keep fewer sections, we can have About the role, Responsibilities, Requirements, Qualifications, Benefits, Pay, Schedule. That's 7 sections. We must not include duplicated lines, boilerplate. Remove EEO etc. We need to preserve all substantive information. So we need to include details from each section. Let's extract: About the role: "As a Senior Manager, NORAM Renewals, you will lead a team responsible for protecting and growing Dynatrace's recurring revenue base while delivering a consistent, high-quality renewal experience for our customers. This is a people and revenue leadership role, not simply a renewal-processing function. You will own renewal performance across your assigned business, develop and coach a team of Renewal Specialists, establish strong operating rhythms around forecast accuracy and renewal risk, and partner closely with Sales, Customer Success, Finance, Deal Desk, and other cross-functional teams. The ideal candidate combines commercial acumen, operational discipline, strong people leadership, and a customer-first mindset. You should be equally comfortable coaching a complex customer negotiation, inspecting a renewal forecast, developing talent, and identifying opportunities to simplify and improve how the organization operates." That's the intro. Responsibilities: list from "What You'll Do". Each bullet starts with a verb. We'll put each as

. Responsibilities bullets: - Own renewal performance for your assigned business, including retention, on-time renewal execution, forecast accuracy, and other key renewal metrics. - Lead, coach, and develop a team of Renewal Specialists, establishing clear expectations, accountability, and a high-performance culture. - Establish and maintain a disciplined operating cadence to inspect the renewal portfolio, identify risk early, remove obstacles, and drive action. - Coach the team to move beyond transactional renewal conversations and engage customers around value, business outcomes, and long-term partnership. - Partner closely with business partners to develop coordinated account and renewal strategies, particularly for complex, high-value, or at-risk customers. - Provide leadership and guidance on commercial strategy, negotiation, pricing, contractual terms, consolidation, co-termination, and other complex renewal scenarios. - Ensure proactive customer engagement and appropriate renewal preparation well in advance of contractual deadlines. - Maintain an accurate, actionable renewal forecast with clear visibility into performance, risk, upside, and required actions. - Use data to identify trends and root causes behind churn, contraction, late renewals, and operational friction—and translate those insights into action. - Identify opportunities to simplify, standardize, automate, and scale renewal processes while improving both customer and employee experience. - Act as an escalation point for strategic or complex renewals and engage directly with customers and internal executives when appropriate. - Recruit, onboard, develop, and retain high-performing talent while building future leaders within the organization. - Help shape the continued evolution of Dynatrace Renewals into a proactive, strategic revenue organization. Requirements: from "What Will Help You Succeed". Let's list: - Demonstrated success leading a Renewals, Account Management, Customer Success, Sales, or recurring-revenue organization in a B2B environment; enterprise software/SaaS experience strongly preferred. - Proven people leadership experience, including coaching performance, developing talent, and building accountable, engaged teams. - Strong understanding of recurring-revenue businesses and the drivers of retention, churn, contraction, expansion, and customer lifetime value. - Demonstrated ability to manage a high-volume renewal portfolio while maintaining focus on strategic and high-risk opportunities. - Strong commercial judgment and experience navigating customer negotiations, pricing discussions, contractual complexity, and escalations. - Ability to inspect and manage a forecast, identify risk early, and translate data into clear actions and executive-level insights. - Track record of partnering effectively with Sales and Customer Success leadership in a highly cross-functional environment. - Strong executive presence and written/verbal communication skills, with the ability to influence across organizational boundaries. - Ability to operate effectively in an environment of change, ambiguity, and competing priorities. - Highly accountable, curious, and comfortable challenging existing processes while bringing people along through change. - Experience with Salesforce and modern revenue/renewal technology; strong analytical skills and comfort working with business data. Qualifications (Preferred Qualifications): - At least 3 years of experience leading enterprise software or SaaS renewals/sales/success teams or equivalent. - Experience with complex enterprise contracts, licensing models, pricing, and commercial negotiations. - Experience improving or transforming a renewals operating model, including process standardization and automation. - Experience using data, technology, automation, and/or AI to improve productivity and customer outcomes. - Knowledge of Dynatrace products, licensing, and pricing is helpful but not required. Benefits: from "Compensation And Rewards" and "Why you will love being a Dynatracer" maybe includes culture but we focus on tangible benefits: - Unlimited personal time off - Employee stock purchase plan - Reward system - Medical/dental benefits - Company-matched 401(k) plan for retirement - Competitive compensation packages (mentioned) - Culture of excellence, working with largest cloud providers, strategic alliances, forefront of innovation with Dynatrace Intelligence, over 50% of Fortune 100 customers. But we should only include benefits that are concrete. The "Why you will love being a Dynatracer" includes culture, innovation, etc. Could be considered benefits but maybe not needed. We'll include the tangible benefits. Pay: base salary range $125K - $150K. Also mention that salary depends on experience, skills, education, location. Schedule: Location & Work Model: - Preference will be given to candidates based in the Detroit area. - Candidates residing within 45 miles of Detroit will follow a hybrid work model and are expected to work from the Detroit office 2–3 days per week. - Candidates outside the Detroit area will also be considered, with a secondary preference for those based in Denver. - Candidates located elsewhere in the United States may be considered for a remote work arrangement. We'll put that as schedule. Now produce HTML fragment with

headings and

• for lists,

  for prose. We need to ensure we don't include any markdown fences. Let's craft:

  About the role

  As a Senior Manager, NORAM Renewals, you will lead a team responsible for protecting and growing Dynatrace's recurring revenue base while delivering a consistent, high-quality renewal experience for our customers. This is a people and revenue leadership role, not simply a renewal-processing function. You will own renewal performance across your assigned business, develop and coach a team of Renewal Specialists, establish strong operating rhythms around forecast accuracy and renewal risk, and partner closely with Sales, Customer Success, Finance, Deal Desk, and other cross-functional teams. The ideal candidate combines commercial acumen, operational discipline, strong people leadership, and a customer-first mindset. You should be equally comfortable coaching a complex customer negotiation, inspecting a renewal forecast, developing talent, and identifying opportunities to simplify and improve how the organization operates.

  Responsibilities

  • Own renewal performance for your assigned business, including retention, on-time renewal execution, forecast accuracy, and other key renewal metrics.
  • Lead, coach, and develop a team of Renewal Specialists, establishing clear expectations, accountability, and a high-performance culture.
  • Establish and maintain a disciplined operating cadence to inspect the renewal portfolio, identify risk early, remove obstacles, and drive action.
  • Coach the team to move beyond transactional renewal conversations and engage customers around value, business outcomes, and long-term partnership.
  • Partner closely with business partners to develop coordinated account and renewal strategies, particularly for complex, high-value, or at-risk customers.
  • Provide leadership and guidance on commercial strategy, negotiation, pricing, contractual terms, consolidation, co-termination, and other complex renewal scenarios.
  • Ensure proactive customer engagement and appropriate renewal preparation well in advance of contractual deadlines.
  • Maintain an accurate, actionable renewal forecast with clear visibility into performance, risk, upside, and required actions.
  • Use data to identify trends and root causes behind churn, contraction, late renewals, and operational friction—and translate those insights into action.
  • Identify opportunities to simplify, standardize, automate, and scale renewal processes while improving both customer and employee experience.
  • Act as an escalation point for strategic or complex renewals and engage directly with customers and internal executives when appropriate.
  • Recruit, onboard, develop, and retain high-performing talent while building future leaders within the organization.
  • Help shape the continued evolution of Dynatrace Renewals into a proactive, strategic revenue organization.