Sr. Relationship Officer

Job Summary

Sr Relationship Officer, Commercial Banking is the line of business (LOB) professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key's Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

About the Role

Works in tandem with Relationship Managers, Credit partners and NSF team to ensure daily resolution to client’s overdrafts and insufficient funds.

Covers the Vermont portfolio. Hybrid Requirement (if within specific cities): If the selected candidate resides near KeyBank office (non-branch location), they are expected to work on-site 2 days per week. Hours: 8-5pm EST

Responsibilities

• Coordinates set-up of new and maintenance or closing of existing deposit accounts.
• Strong partnership with business partners throughout the organization.
• Works closely with multiple partners including relationship team, operations partners, client and other 3rd party partners.
• Works to resolve loan/fee payment delinquencies.
• Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
• Very knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
• Adheres to and supports Key’s compliance culture.
• Proactively identifies process improvements to continuously enhance client service and documentation quality.
• Acts as backup when needed for Service Team Manager and peer RO(s).
• Acts as a liaison for Relationship Managers to aid in client meetings/closings.
• Affords other projects as needed.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Requirements

• Bachelor's Degree or equivalent experience (required)
• 5+ years of previous experience with commercial banking support functions (required)

Skills

• Highly proficient in the setup, maintenance, and closure of commercial deposit accounts and loan servicing, ensuring operational accuracy and client satisfaction.
• Leads responses to internal and external audits, including GRC testing, with a focus on risk mitigation and regulatory compliance.
• Proficient, SME preferred, in high-level client inquiries and service requests end-to-end, ensuring timely resolution through strategic coordination with internal teams.
• Directs resolution of loan and fee delinquencies, leveraging internal resources and client engagement to restore account health.
• Builds strong partnerships across relationship, credit, operations, and compliance teams to deliver integrated client service solutions.
• Ensures precision and integrity in account setup and maintenance, driving continuous improvement in servicing processes.
• Applies broad product knowledge to identify cross-sell and referral opportunities, supporting business growth and client retention.
• Applies principles of process improvement concepts.
• Understanding and adherence to the bank’s Bank Secrecy Act and Anti-Money Laundering program requirements.
• Strong grasp of applicable federal, state, and banking compliance regulations relevant to commercial banking.
• Minimum two years of experience or equivalent understanding of commercial lending principles, products, and client needs. (Preferred)

Qualifications

• Very knowledgeable about applicable federal, state and compliance regulations, including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
• Adheres to and supports Key’s compliance culture.
• Proactively identifies process improvements to continuously enhance client service and documentation quality.
• Acts as backup when needed for Service Team Manager and peer RO(s).
• Acts as a liaison for Relationship Managers to aid in client meetings/closings.
• Affords other projects as needed.
• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.

Benefits

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.

Pay

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually.

Schedule

Hybrid (2+ days)

Compensation And Benefits

This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives. Please click here for a list of benefits for which this position is eligible.