Sr. Relationship Analyst

About the role

It Starts Here: Santander is a global leader and innovator in the financial services industry and is evolving from a high-impact brand into a technology‑driven organization. Our people are at the heart of this journey and together, we are driving a customer‑centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift – it’s a chance for driven professionals to grow, learn, and make a real difference. Santander embraces a strong risk culture and expects all professionals to take a proactive and responsible approach toward risk management.

Responsibilities

• Provide expert client service, operational oversight, and team guidance as a seasoned Sr. Relationship Analyst.
• Resolve complex and high‑sensitivity client issues; ensure process excellence; mentor junior staff; contribute to continuous improvement and strategic initiatives.
• Manage client relationships and address complex or escalated issues with professionalism.
• Provide tailored client support and proactive solutions for clients.
• Guide Analysts and Jr. Analysts in applying best practices for service quality and issue resolution.
• Mentor and train Analysts and Junior Analysts, promoting a culture of accuracy, collaboration, and accountability.
• Serve as acting lead or provide coverage for the Relationship Analyst Coordinator when required.
• Review and approve complex onboarding packages, ensuring complete compliance with bank and regulatory standards.
• Oversee data quality across client files, account documentation, and internal systems.
• Monitor workflow efficiency and recommend process improvements.
• Process and approve same‑client wire transfers at higher authorization levels.
• Identify and escalate irregular transaction patterns or risk indicators.
• Partner with Credit Risk on sophisticated credit proposals, loan structures, and overdraft reports.
• Lead the preparation of investment proposals and collaborate with bankers to meet client objectives.
• Execute FX trades and investment transactions requiring elevated precision and oversight.
• Responsible for completion of operations workflows, including portfolio maintenance, fees, concessions, and securities transfers.
• Review transaction and overdraft reports; monitor credit and loan activities; manage dormant accounts, fees, and regulatory compliance tasks such as FATCA, RFIs, and RFDs.
• Follow up on corporate actions using Appian workflows and manage capital calls.
• Champion digital adoption and actively engage in technology or process‑improvement initiatives.
• Provide structured feedback and participate in system testing, business projects, and optimization efforts.
• Perform other duties as assigned or requested by the immediate supervisor.

Qualifications

• Education: Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Required.
• 5+ years experience in customer service, preferably in private banking or a related industry – Required.
• 5+ years experience with Microsoft Office (Outlook, Excel, and Word) – Required.
• 5+ years experience with T‑24 software – Preferred.
• 5+ years experience using DocuSign and Appian system – Preferred.
• 5+ years demonstrated experience servicing high‑net‑worth clients, specifically for LATAM – Preferred.
• Excellent customer service skills; proactive with ability to suggest improvements.
• Well organized, detail‑oriented, exceptional problem‑solving and follow‑through skills.
• Ability to work independently, prioritize projects, and meet deadlines.
• Exceptional communication skills (verbal, written, presentation, interpersonal).