Sr. Registration Specialist, Meetings + Incentives

WHO ARE WE?

Cadence is a global travel company dedicated to the art of taking care of people — our clients, our employees and our partners alike. We offer curated and customizable solutions for every travel need. We manage business travel, plan and operate meetings and incentive travel programs, create curated personal leisure travel experiences, and power a renowned host agency for a worldwide network of independent travel advisors and independent meeting and event affiliates.

About the role

We’re looking for a dynamic, engaged, and tech-savvy people person to support our Meetings and Incentive Travel division. Are you extremely detail oriented? Do you just love solving problems and making good things happen for other people? Are you eager to join the very best team in travel, and work alongside experienced meeting and incentive travel planners to learn and grow in the meetings and events industry? If so, this is the perfect opportunity for you.

Responsibilities

• Serve as liaison between the Client and Cadence for assigned events.
• Ensure data integrity by completing audits as indicated in Cadence’s standard operating procedures.
• Perform all attendee management tasks for assigned events, including responding to all client and attendee communications in a timely manner and processing change requests.
• Perform all room block management tasks for assigned events, including communicating with hotels and attendees regarding status of extension and special needs requests, submitting room lists, and communicating with stakeholders regarding room block pickup and potential attrition situations.
• Perform all ground transportation management tasks for assigned events, including the creation of arrival and departure manifests and communicating changes to the contracted vendor.
• Reconcile final event participation data by updating the registration system with onsite changes to ensure final attendee data is accurate.
• Submit final accounting information as dictated by Cadence standard operating procedures.
• Other responsibilities as assigned.

Senior-Level Expectations

• Independently manage complex meetings and incentive travel programs with minimal supervision.
• Serve as a trusted advisor to clients regarding attendee management, room block strategy, transportation logistics, and event technology.
• Demonstrate advanced knowledge of hotel room block management, attrition mitigation, concessions management, and related contract provisions.
• Mentor and support Registration Specialists through training, guidance, and shared best practices.
• Anticipate challenges and proactively implement solutions before issues impact attendees, clients, or event operations.
• Exercise sound judgment in decision-making and escalation.
• Demonstrate leadership through professionalism, accountability, collaboration, and operational excellence.
• Support the assigned web builder in the creation of program related documents, including save-the-dates, registration communications, pre-trip emails and name badges and making minor edits to the registration website as needed.
• Serve as a role model for Cadence service standards and team culture.

Requirements

• Bachelor's degree preferred, preferably in Hospitality, Communications, Business Administration, or a related field.
• Minimum three (3) years of experience in the meetings, events, hospitality, or travel industry.
• Minimum two (2) years of attendee management experience, including registration processing, room block management, change management, and data audits.
• Minimum two (2) years of Cvent event management and registration experience.
• Working knowledge of hotel contract provisions related to room blocks, attrition, and concessions.
• Experience managing attendee air travel and ground transportation logistics.
• Knowledge of OnArrival setup, operation, and troubleshooting.
• Cvent Professional Event Management Certification required.
• Advanced Event Management Certification preferred.
• Additional Cvent certifications preferred.
• Excellent attention to detail with the ability to identify and correct data discrepancies.
• Proficiency in Microsoft Office applications including Word, Excel, and Outlook.
• Ability to work extended hours, including evenings and weekends, as required.
• Approximately 10%-20% travel required.
• Successful execution of Confidentiality and Non-Disclosure Agreement.

Preferred Qualifications

• Experience working on incentive travel programs and corporate meetings with more than 500 attendees.
• Experience managing multiple contracted room blocks and multi-property programs.
• Experience serving in onsite registration, housing coordination, or attendee technology support roles.
• Advanced knowledge of Cvent registration website builds.
• Experience supporting Cvent Attendee Hub, SpotMe, or other event mobile applications.
• Advanced Event Management Certification and/or additional Cvent certifications.

Pay

Cadence takes the best possible care of our employees, including competitive salaries, bonus/incentive opportunities, health, dental, vision, Life and AD&D insurance, company trips/gatherings, personal time off, floating time, and a chance to be a part of an amazing culture that gets that much better the day YOU arrive.