Sr. Registration Coordinator - Pharma Experience Preferred - Remote

What You Will Do

• Follow and build client SOPs as required
• Qualify attendee information
• Manage hotel accommodations and changes
• Maintain meeting database with continual updates/changes
• Provide reportable information for your meetings in a timely manner
• Meet deadline expectations
• Manage all attendee communication
• Provide quality control processes
• Assist in website testing
• Technical Support and/or Digital Production on virtual events
• Research 3rd Party Vendor options and information
• Work on complex programs with numerous participant types, complicated web builds, and extensive reporting
• Handle issues and challenges onsite and overcome them by thinking outside the box
• Act as a lead on limited-service events, including the financial process (budget reconciliation, invoicing, and close-out)
• Travel and act as lead Program Manager and Coordinator for meetings that allow only one M&IW staff person onsite (i.e., handle meeting room set-up, A/V, ground, F&B)

Onsite Physical Activities (Non-Essential Functions)

• Movement & Positioning: Frequent standing and walking are required, particularly during event setup and teardown, registration, and onsite administration.
• Sitting: Occasional sitting is required during planning meetings, travel to and from event sites, computer-based work, or registration duties.
• Lifting and Carrying: Ability to lift, carry, push, or pull event materials, supplies, signage, or equipment weighing 25 to 40 pounds. Items over 25 pounds require assistance from another M&IW team member.
• Reaching and Grasping: Event setup and breakdown may involve reaching overhead and handling tools or materials.
• Bending/Kneeling/Crouching: Occasionally required during event setup and breakdown.
• Repetitive Motions: Repeated hand and arm movements may occur during tasks such as preparing registration, arranging event spaces, or setting up displays.
• Travel Requirements: Frequent travel to event sites, venues, and client locations, often involving overnight stays.
• Operating Vehicles: Occasional driving may be required to transport materials or travel to off-site event locations. This applies only to approved drivers with prior authorization from the Onsite Lead.
• Working in Varying Environments: Events occur in diverse settings, including indoor venues (conference centers, hotels) and outdoor spaces. Fluctuating temperatures, weather conditions, crowded or noisy environments, and varying lighting levels may be encountered.

Who You Will Work With

• Reporting to a Manager or Director, Attendee Experience, Event Management Services
• Internal team members from multiple departments
• External Clients and Key Stakeholders

Details of these areas are shared during interviews and monthly reviews:

• Cultural Excellence
• Role Expectations
• Emotional Intelligence

What You Will Bring

• College degree or equivalent experience
• Minimum 3+ years of experience in the meetings industry
• Proven excellent oral and written communication skills in both internal and client-facing environments
• Demonstrated track record of successfully managing multiple projects simultaneously
• Experience with database management programs (Cvent preferred)
• Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box
• Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word and Power Point)
• Including mail merges, agenda creation, tables, etc. in Word
• Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)

What We Provide

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

About the Role

• Works closely with the Event Experience Manager to understand the program goals and objectives and lead registration to all assigned programs
• Focuses on attendee management, reporting and client needs outlined by the Event Experience Manager and can work independently
• Works effectively and efficiently with the internal support teams and external clients and complies with the corporate and/or pharmaceutical guidelines

Requirements

College degree or equivalent experience

Minimum 3+ years of experience in the meetings industry

Proven excellent oral and written communication skills in both internal and client-facing environments

Demonstrated track record of successfully managing multiple projects simultaneously

Experience with database management programs (Cvent preferred)

Extensive knowledge of Cvent: room shares, event payments and discount codes, Cvent OnArrival, sessions, Event in a Box

Proficient in Microsoft Office systems (Outlook, Excel, OneNote, Word and Power Point)

Including mail merges, agenda creation, tables, etc. in Word

Including advanced knowledge of excel (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)

Skills

• Excellent oral and written communication skills
• Database management experience (Cvent preferred)
• Microsoft Office proficiency (Outlook, Excel, OneNote, Word and Power Point)
• Advanced Excel skills (Concatenate, Vlookup, SumProducts, Conditional Formatting, CountIF, etc.)

Benefits

• Competitive salary
• Health, Dental, Vision and Life Insurance options
• 401K plan
• Paid holidays
• Accrued personal time off for vacation and sick leave
• Laptop, additional monitor, and mobile phone
• Global Giveback program for volunteer service
• Remote Office / Work from home, or option to work in our corporate headquarters located near Milwaukee

Pay

TBD

Schedule

TBD