Sr Quality Review Specialist

About Us

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive—and that’s why we invest in your growth, wellbeing, and ability to make an impact. Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions, and recognizing great performance.

About the Role

The Sr Quality Review Specialist will review and analyze Mortgage Operation loans to ensure loans are compliant with State and Federal guidelines and policies. This person will convey complex information to management and departmental units clearly and concisely, ensuring their complete understanding. This role also involves following up on outstanding documentation to clear open findings on all audit reports.

Responsibilities

• Review, analyze, document, and respond to all loan Quality Audit Findings, including but not limited to loans audited by Quality Control, Internal Audit, Government Insuring, Servicing, Compliance, Post Closing, Investor Delivery, Investor Repurchase, and Self-Test targeted audits.
• Review and remediate, as assigned, self-test audit files for Quality to determine compliance and acceptance of loans.
• Provide Non-Delegated Loan Setup Underwriting Support, including FHA Case Assignments, Non-Del LSU UW Pipeline Management, and UW Self-Test loan reviews.
• Work with Correspondent Operation and Sales Team members to obtain documentation required to clear findings and improve the quality of loans.
• Analyze and maintain records of findings and track trends in the performance of clients, vendors, and team members.
• Document Quality Review Findings in a reporting Database for monitoring and reporting to the Operations Management Team.
• Ensure all loans meet compliance and RESPA guidelines. Process Cures as needed within Federal Regulatory Guidelines and escalate trends and inconsistencies to the Department Manager for appropriate communication to the Operations Management Team.
• Participate in discussions with auditors regarding monthly finding reports, as well as loan program, Investor, State, and Federal guidelines.
• Participate in Vendor training sessions to ensure compliance with Newrez pre- and post-purchase mortgage guidelines.
• Participate in the training of new personnel to ensure consistency and accuracy of reviews.
• Complete tasks as delegated by Department Management.
• Review and maintain guidelines to stay up to date with all requirements.
• Review data integrity in systems for accuracy and completion.
• Perform related duties as assigned by management.

Requirements

• High school diploma or equivalent, required.
• Courses in real estate/mortgage banking are helpful.
• 5+ years’ experience in mortgage loan processing, underwriting, and closing procedures for Jumbo, Conventional, FHA, and VA loans.

Skills

• Understanding of state compliance guidelines nationwide.
• Knowledge of current TRID Compliance requirements.
• Insight into the current business environment within the Correspondent Channel.
• Excellent customer service skills.
• Excellent verbal and written communication skills; analytical skills.
• Ability to work independently in a high-volume environment that frequently changes due to regulatory or policy updates.
• PC skills required: Experience with setup and configuration of computers as well as experience with Microsoft Word, Excel, PowerPoint, etc.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) Retirement plan with employer match.
• Paid Maternity Leave/Parental Bonding Leave/Caregiver Leave.
• Adoption Assistance.
• Tuition & Certification reimbursement.
• Employee Mortgage Loan Program.
• The Newrez Employee Emergency and Disaster Fund to support team members experiencing hardships.

Community & Social Responsibility

Through Newrez NOW, our Corporate Social Responsibility program, you’ll have opportunities to give back, lead, and make a difference:

• 1 company-paid Volunteer Time Off day (with over 40,000 volunteer hours contributed since our inception).
• Matching Gifts Program—dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• More than $6,000,000 donated since 2020.
• 1 in 5 employees participates in at least one Employee Resource Group (ERG).