Sr. Quality Manager - Customer Assurance

About the Company

JLG began in 1969, when our founder, John L. Grove, set out to resolve growing safety concerns in the construction industry. Since then, we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities, and trusted support within the access industry. As a global company, our products—including mobile elevating work platforms, telehandlers, utility vehicles, and accessories—can be found all over the world.

About the Role

Reporting to the Sr. Director – Global Quality, this individual will lead the integration of reliability and robustness in New Product Development as well as drive the warranty reduction task force using structured approach problem solving. This role is also responsible for continuously improving the Oshkosh Quality Management System standards, procedures, and processes and will serve as the point person for all Quality integration in Product Development.

Responsibilities

• Champion customer quality by ensuring timely containment, root cause resolution, and communication of field and customer-reported issues.
• Drive improvements in customer experience and satisfaction through proactive issue prevention and cross-functional alignment.
• Serve as the highest level of escalation within the assigned quality workstream, providing decisive leadership to resolve complex, high-impact issues and ensure timely containment and sustainable resolution.
• Lead the APQP process in manufacturing launch activities.
• Ensure all quality manufacturing activities (PFMEA, Control Plans, and Reaction Plans) are institutionalized and fully integrated as part of the manufacturing launch activities.
• Provide hands-on coaching and training on PFMEA, Control Plans, and manufacturing APQP.
• Create and implement a training plan for the manufacturing team.
• Lead and train the manufacturing team on a structured approach to problem-solving utilizing 8D and Six Sigma disciplines.
• Develop and institutionalize best-practice quality tools within manufacturing.
• Provide strategic guidance to manufacturing quality.

Requirements

• Bachelor’s degree in Operations Management, Engineering, or a related field.
• 8+ years of related work experience.

Preferred Qualifications

• Master’s Degree in Reliability Engineering or equivalent engineering discipline.
• Certified Lean Six Sigma Black Belt (Preferred Certified Lean Six Sigma Master Black Belt).
• Excellent project management and prioritization skills with solid business acumen.
• Demonstrated hands-on experience in Design for Reliability, Design for Robustness, or Design for Six Sigma.
• Experience deploying quality breakthroughs in the New Product Development Process.
• Results-oriented with strong analytical skills and demonstrated process improvement success in managing large teams in a continuous improvement culture.
• Ability to interact with all levels of the business (senior leaders to working teams); exceptionally good listening skills; able to present complex or new ideas with clarity and simplicity.
• Strong interpersonal and communication skills that build productive relationships and influence others, both within the business and across organizations.
• Ability to conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities.

Working Conditions

The following represents general working conditions for this role. Specific conditions may vary depending on business needs and individual circumstances.

• This role combines office-based administrative duties with physical activity in field or production environments.
• In the office setting, tasks may require extended computer use, sitting, and attending meetings.
• Field or floor work may involve walking across various terrains or shop floors, standing, moderate lifting (up to 50 pounds), climbing stairs, and exposure to varying temperatures or noise levels.
• Must be able to shift focus between detailed cognitive work and occasional physical tasks as needed.
• Reasonable accommodations will be provided for qualified individuals with disabilities to support performance across both office and field responsibilities.

Pay

Pay Range: $118,700.00 - $211,300.00

The above pay range reflects the minimum and maximum target pay for the position across all U.S. locations. Within this range, individual pay is determined by various factors, including the scope and responsibilities of the role, the candidate's experience, education, skills, as well as the equity of pay among team members in similar positions. Beyond offering a competitive total rewards package, we prioritize a people-first culture and offer various opportunities to support team member growth and success.