Sr. Quality Manager

Responsibilities

• Overall responsibility of quality performance including the MISTRAS’ quality management system, Prime approvals, improving First Time Right, maintaining and developing relationships with Aerospace Primes and customers and improving processes.
• Focused, productive interaction with clients, Accreditation Bodies and Primes and advising operational co-employees of the importance of quality, accuracy and integrity in the provision of the inspection and testing services we provide.
• Lead quality strategies at the In-Lab level in collaboration with the Director, Quality and General Manager to ensure that MISTRAS’ quality policies, processes and procedures are effectively implemented and consistently applied and complied with.
• Drive a culture of quality assurance and quality improvement, working closely with In-Lab operations leaders, employes and the wider MISTRAS quality community.
• Maintain and scope extension of all accreditations (e.g. ISO/IEC 17025 and Nadcap), Prime approvals and any other regulatory requirements.
• Implement and maintain the QMS, ensuring the necessary controls are in place to govern the inspection and testing undertaken.
• Effectively manage the day-to-day implementation of the QMS and support colleagues in its implementation.
• Prioritize activities to meet the needs of the business, colleagues and our customers.
• Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory operations.
• Ensure continued fulfillment of customer expectations through the implementation of the QMS, e.g. through effective contact review, reporting and in communication with customers or approval bodies.
• Ensure that all accreditations are maintained and extended, as agreed with operational management and the Director, Quality, to service our customer base and retrain our competitive position as a leader in materials testing.
• Manage A2LA and Nadcap assessments, visits from and other regulatory bodies as required.
• Ensure any findings from assessments are responded to in line with MISTRAS established quality requirements and in the timeline and format dictated by the assessment bodies.
• Establish and implement appropriate QA/QC programs to reduce the cost of poor quality and improve compliance to regulations, standards, company objectives and customer requirements.
• Ensure training in the electronic quality management system (eQMS) is effective and that colleagues implement the system across the facility.
• Provide quality training to employees when onboarding and provide refresher training to existing employees.
• Implement method audits, system audits, and proficiency testing in line with the established schedule(s) and ensure these are maintained up to date.
• Maintain good working relationships with operational employees and with the wider quality community.

Requirements

• Minimum 10 years’ Sr. Quality Manager/Quality Manager experience within the Aerospace industry and Nadcap for NDT inspection and materials testing or a related environment (e.g. manufacturing).
• Minimum 7+ years’ experience in participating in quality investigations, undertaking root cause analysis, developing corrective action plans, and ensuring effectiveness of actions undertaken.
• Proven working knowledge of ISO/IEC 17025 and NADCAP requirements in relation to materials testing.
• Bachelor’s degree in engineering or related discipline.
• Educational background in quality management systems, preferably AS9100, ISO 9001, RCCA, Lean Six Sigma, and regulatory compliance.
• Strong, demonstrated knowledge of AS9100, ISO 9001, RCCA, Lean Six Sigma, and regulatory compliance.
• ASQ CMQ/OE, CQE, and Lead Auditor certifications.
• Demonstrated success leading quality teams, customer audits, supplier quality initiatives, and continuous improvement programs.