Sr. Quality Management Systems Specialist

About the Role

Every day, someone receives a life-changing diagnosis. Getting the right medication should be straightforward — but too often it isn't. Specialty medications move through a complex network of providers, health plans, pharmacies, and manufacturers. Administrative delays, disconnected systems, and limited visibility can slow treatment when time matters most. Free Market Health exists to make that process work better. Our technology connects stakeholders across the specialty pharmacy ecosystem, helping prescriptions reach the right pharmacy while improving visibility, reducing friction, and keeping treatment moving forward for the patients who depend on them. We focus on the most important stakeholder of all: the patient.

Free Market Health is seeking a Senior Quality Management Systems Specialist to support the day-to-day execution and continuous improvement of our enterprise Quality Management System. This role will coordinate essential quality activities across the organization, including electronic quality system administration, document and records control, corrective and preventive action, deviation management, audits, employee training, vendor qualification, change control, and quality risk management. Reporting to the Vice President of Quality & Compliance, you will serve as a key subject matter expert and operational partner for the quality function. The ideal candidate brings hands-on experience supporting quality systems in healthcare, health technology, SaaS, or another regulated environment. You should be highly organized, comfortable working across teams, and motivated by the opportunity to strengthen quality processes that support patient-centered care and business excellence.

Responsibilities

Administer Electronic Quality Systems

• Serve as an administrator and subject matter expert for the electronic Quality Management System (eQMS)
• Maintain system workflows, forms, templates, user roles, permissions, security settings, and user accounts
• Coordinate system configuration changes, upgrades, patches, and enhancements with software vendors, IT, and Quality leadership
• Support system validation and testing activities
• Develop and maintain eQMS dashboards, reports, metrics, and data extracts
• Monitor system performance, data quality, and workflow effectiveness
• Serve as the primary contact for routine vendor support, issue resolution, and enhancement requests
• Support the implementation of new quality processes and eQMS modules

Support Document and Records Control

• Coordinate the full document lifecycle, including creation, review, approval, distribution, archival, and retirement
• Ensure controlled documents remain current, version-controlled, and accessible to authorized employees
• Coordinate recurring document reviews and track required updates
• Maintain audit-ready records, electronic signature governance, and appropriate system access controls
• Recommend process and policy updates in response to regulatory changes, customer requirements, and evolving industry practices
• Train and assist employees with document control and records-management processes

Coordinate Deviations, Non-Conformances, and CAPAs

• Coordinate deviation and non-conformance activities from intake and investigation through disposition and closure
• Support the management and resolution of customer and patient complaints across operational teams
• Facilitate structured root cause analyses
• Coordinate CAPA initiation, assignment, effectiveness reviews, and closure
• Monitor CAPA aging, trends, overdue actions, and other performance measures
• Partner with cross-functional teams to support the timely completion and validation of corrective actions
• Prepare CAPA and quality-performance reports

Manage Quality Training Activities

• Execute quality training programs and oversee learning management functionality within the eQMS and other Quality-administered systems
• Develop and maintain training content, curricula, and assignments
• Coordinate role-based training and monitor completion across departments
• Produce training compliance reports and follow up on overdue requirements
• Partner with Human Resources, Security, Operations, and department leaders to align training with onboarding, job changes, regulatory requirements, and customer expectations
• Evaluate training effectiveness and recommend improvements

Support Audit Readiness

• Coordinate and execute quality audit program activities under the supervision of the Vice President of Quality & Compliance