Sr. Quality Assurance Technician

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we’re driven by a unified purpose of helping people experience life’s beautiful moments. We are connected through our shared values—dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges—including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers.

This role is not eligible for employer-sponsored work authorization now or in the future. Applicants must be authorized to work in the United States on a permanent and ongoing basis without the need for future sponsorship. This position requires full-time onsite work (5 days per week) in West Henrietta, NY and is not eligible for relocation assistance.

About the role

The Senior Quality Assurance Technician supports overall quality and compliance activities within an FDA-regulated Packaging and Distribution environment. This role contributes to employee training, process oversight, audit support, and the consistent application of quality standards. The technician assists in identifying and addressing product or process issues, supports the evaluation of nonconforming material, and participates in cross-functional problem-solving and continuous improvement efforts. Working with minimal supervision, the position provides quality guidance across shifts and maintains flexibility in scheduling to meet operational needs, including extended hours and mandatory overtime.

Responsibilities

• Primary trainer of new employees and/or perform audits on trainees to provide feedback to leadership on training progress
• Reports deviations from established procedures or product standards, and creates deviations from said established procedures or product standards
• Assists with DMR retrieval during external audits
• Supports internal audits including audits of department procedures/processes and training records
• Assists leadership in establishment of product defect criteria
• Assists in process development, performing approved protocols, validations, and qualifications through direction from leadership
• Participates in problem solving with management, and through direct interaction with Packaging and Distribution staff
• Assists problem solving and decision making in off hours when QA Supervision is not present
• Continuously challenges the process as part of CooperVision’s Continuous Improvement culture
• Performs other duties as assigned as business needs dictate, works extended hours to complete daily department goals or tasks to include mandatory overtime
• Hours worked will primarily be 2pm–10pm with flexibility to work 10am–6pm schedule as business needs dictate when there are New Product Verifications
• Performs NPV/FFF when orders are placed on the packaging machines
• Assists in the disposition of nonconforming products within NCR, QFB, VAL
• Assists in responding to internal lot block requests, ensure product is systemically blocked. Unblock product once approved disposition received

Requirements

• 2+ years’ experience in a Packaging or Distribution (warehouse) environment required
• 2+ years’ experience in a Quality Control or Quality Assurance environment required
• Experience in an FDA regulated setting a plus
• High school diploma or GED required

Skills

• Adheres to Standard Operating Procedures and Regulatory requirements
• Exhibits good communication skills—verbal, written, and comprehension of the English language
• Ability to work independently as well as in a team environment
• Must possess high level of attention to detail and accuracy
• Basic coursework in mathematics
• PC literate, including Microsoft Office Suite
• Maintains an ongoing understanding of current QA (quality assurance) procedures
• Ability to operate pallet jack

Work Environment

• Normal Warehouse Conditions: Noisy conditions - 50-75%
• Hot or humid conditions - >75%
• Exposure to extreme seasonal temperatures - >75%
• Work near moving mechanical parts - >75%

Physical Demands

• Standing - 25-50%
• Sitting - 50-75%
• Walking - 25-50%
• Bending - 75%
• Finger/wrist dexterity - >75%
• Grasping/Pinching - 75%
• Lifting (up to 25 lbs.)

Pay

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $21.98 and $29.08 per hour and may include cost of living adjustments. The actual base pay includes many factors and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

Schedule

• Full-time onsite work (5 days per week)
• Primary shift: 2pm–10pm, with flexibility to work 10am–6pm as business needs dictate
• Mandatory overtime and extended hours as required