Sr. Quality Assurance Specialist - Remote Position

About the role

Bethany Christian Services is a nonprofit organization working to ensure children are safe, loved, and connected through family. We strengthen families, support foster care and adoption, and walk alongside refugees with compassion.

Responsibilities

• Maintain and track data collection and performance measures to assess performance and report to funders
• Perform audits, monitoring reviews, and other quality assurance activities, including leading annual program audits of Early Head Start (EHS) providers and other Domestic Programs
• Prepare and disseminate reports and findings of quality assurance monitoring, including standard visit or desk audit report, corrective action plans, and recommendations for improvement
• Interpret policies, provide CQI guidance, offer technical assistance, and support quality assurance for Domestic Program Services staff, with specialized support for Early Head Start providers and program teams
• Assess progress toward compliance, review compliance and performance data, and support resolution of identified findings and improvement opportunities with program staff and service providers
• Identify data collection gaps or data integrity issues and communicate findings to EHS team members, when applicable
• Utilize various information management systems and assessment tools to meet essential functions of position
• Lead the design, implementation, and evaluation of quality improvement initiatives to strengthen program compliance outcomes across Domestic Program Services
• Communicate effectively and work collaboratively with team members
• Attend and actively participate in events, training, staff meetings, etc., as required
• Manage multiple, concurrent projects and priorities, work under pressure, adapt to change, maintain attention to detail and accuracy, take initiative, handle repetitive tasks, have follow-through, and follow instructions where applicable
• Operate a vehicle on behalf of Bethany with a valid driver's license and reliable vehicle with proof of adequate coverage

Requirements

• Bachelor’s level degree in Human Services or related field of study from an accredited college
• Master’s degree, preferred
• At least three (3) years of experience in compliance and auditing of social service programs, preferred
• At least two (2) years’ experience supporting Quality Assurance and conducting quality improvement projects
• At least two (2) years’ experience with Head Start or similar programs
• Experience in Microsoft Excel and Microsoft Word, required
• Valid driver's license with at least 3 years driving experience in the U.S.

Qualifications

• Must be 21 years old
• Must pass a Motor Vehicle Records (MVR) check
• Must pass a criminal history screen, including state and local child protection agency registries

Skills

• Reliability with time-sensitive deadlines and tasks
• Effective communication and collaboration
• Initiative and adaptability
• Attention to detail and accuracy
• Technical proficiency with Microsoft Office Suite

Benefits

• Comprehensive health insurance (medical, dental, and vision)
• 403(b) retirement plan with employer match eligibility
• Generous time off (11 paid holidays, PTO Your Way, paid parental leave, separate sick and paid absence banks)
• Education reimbursement for those that qualify
• Employee assistance and wellness program
• Group term life insurance

Pay

Salary disclosed for residents of New Jersey, Maryland, Colorado, Washington, California, Hawaii, Rhode Island, Washington D.C., and New York

Schedule

Flexible schedule to accommodate the needs of the role and the organization