Sr Project Manager - IT Operations

Help drive change! ECLARO is looking for a Senior Project Manager - IT Operations for our client in Albany, NY. ECLARO’s client advocates for energy efficiency and clean energy technology. If you’re up to the challenge, then take a chance at this rewarding opportunity.

About the role

Trained and experienced with Cisco and Extreme network equipment and the tools used to support those network environments. The position is directly responsible for designing, installing and maintaining computer networks in new-construction spaces and supporting organizational growth.

Responsibilities

• Manage LAN/SDWAN and Voice services across the enterprise
• Develop, support, and maintain voice services to meet the needs of client teams
• Provide leadership training to IT support staff for voice MADC tasks
• Assure that support & maintenance contracts for software and hardware are current
• Design, implement and document IP network architecture and services
• Schedule & handle off-hours support and outages, leverage CMDB for change management
• Receive and respond to incoming calls, pages and/or emails regarding IT infrastructure problems
• Operate tools, components, and peripheral accessories
• Become familiar with, and follow change management policies
• Escalate outage situations to appropriate IT management
• Document all network changes graphically and through the change management database (CMDB)
• Work with server administrators at various cloud-based facilities to coordinate network services
• Other duties as assigned that contribute to the key outcomes of the IT Operations team

Requirements

• Expert-level knowledge of Cisco network and voice products
• Expert-level technical knowledge of network services (DHCP, DNS, etc.)
• Ability to travel within New York State to perform physical work on network and voice infrastructure
• Expert-level experience managing vendor relationships and vendor oversight

Qualifications

• Demonstrated problem-solving ability; an entrepreneurial edge, resourcefulness, adaptability, and an instinct for surfacing value and pragmatic solutions
• Skill in managing multiple diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
• Puts the team first; a track record and natural predisposition toward investing in the success of colleagues
• Relentless work ethic
• Resolute integrity
• Able to learn new information quickly and adjust to changing priorities
• Able to work independently and handle sensitive information in a professional, confidential manner
• Effective organizational, time management and communication skills
• Courteous professional with the ability to get along with others

Skills

IT systems that will be used: LAN, WAN, SDWAN, Internet connectivity, Cisco Catalyst IOS, Silverpeak/Aruba/HPe and the Cisco Meraki cloud platform

Benefits

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO