Sr. Project Manager

About the role

The Senior Technical Project Manager at Entrust is responsible for the end-to-end delivery of complex, highly secure software and hardware solutions within regulated production environments, including credit-card manufacturing and personalization facilities. This role requires a technically fluent project leader who can operate confidently at the intersection of software engineering, systems integration, infrastructure, security, and business operations.

Responsibilities

• Create the work breakdown structure with the team using appropriate tools and techniques in order to develop the cost, schedule, resource, quality and procurement plans.
• Manage changes to project scope, project schedule and project costs using appropriate verification techniques in order to keep the project plan accurate, updated and reflective of authorized project changes and facilitate customer acceptance.
• Obtain project plan approval from the customer in order to formalize the project management approach.
• Support the negotiation of contracts and coordinate preparation of proposals, plans, specifications and financial conditions of the project.
• Ensure a common understanding by setting expectations in accordance with the Project Plan, in order to align stakeholders and team members.
• Obtain project charter approval from the sponsor and customer (if required) in order to formalize authority, gain commitment and project acceptance.
• Implement approved actions and workarounds required to mitigate project risk events.
• Measure project performance using appropriate tools and techniques in order to monitor the progress of the project, identify and quantify any variances, perform any required corrective actions and communicate to all stakeholders.
• Conduct analysis to determine the successful aspects of the project and opportunities for improvement.
• Lead project debrief meeting with project team to determine what went well and what could have gone better.
• Interface with Account Manager and/or Customer Contact to determine customer satisfaction with project.
• Absess Project Management processes and tools and recommend improvements as needed.
• Participate in the design, preparation and evolution of the Entrust project governance process.

Requirements

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent practical experience.
• 7+ years of project management experience, with a strong focus on technical delivery projects internally and for external customers.
• Demonstrated success in effectively communicating at all levels of an organization.
• Ability to lead through influence rather than direct authority.
• Ability to manage and work with a culturally diverse population.
• Meticulous project documentation, including project charters, plans, risk registers, change logs, decision logs, and customer communications.
• Comfortable working in high-pressure, customer-facing environments.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Information Systems, or equivalent practical experience.
• 7+ years of project management experience, with a strong focus on technical delivery projects internally and for external customers.
• Demonstrated success in effectively communicating at all levels of an organization.
• Ability to lead through influence rather than direct authority.
• Ability to manage and work with a culturally diverse population.
• Meticulous project documentation, including project charters, plans, risk registers, change logs, decision logs, and customer communications.
• Comfortable working in high-pressure, customer-facing environments.

Skills

• Fluency in Spanish and/or Portuguese.
• PMP certification.
• Experience working on large scale project teams.
• Experience in the card personalization industry.
• Technical or engineering background with hands-on experience earlier in career (software engineering, systems engineering, integration, or support).
• Experience in card personalization, secure manufacturing, financial services, or government environments.
• Experience managing projects involving PKI, HSMs, identity systems, or secure infrastructure.
• Familiarity with modern delivery tools (Jira, Confluence, SharePoint, Teams) and documentation standards.
• Track record of driving continuous improvement initiatives within delivery organizations.

Benefits

• Comprehensive health and well-being programs including medical, vision, dental, a generous 401(k) matching contribution, life and disability insurance, mental health coaching, virtual fitness programs, paid personal time off plus 12 paid holidays, parental leave and education reimbursement.