Sr. Program Officer

Accountabilities

• Manage a portfolio of healthcare partners as the primary point of contact, supporting onboarding, engagement, retention, renewals, and long-term relationship development.
• Use a consultative approach to identify new partnership opportunities, communicate program value, and support revenue growth through partner expansion and service adoption.
• Maintain strong partner relationships by addressing operational needs, resolving issues, supporting ordering processes, and ensuring a positive partner experience.
• Conduct regular partner reviews to assess satisfaction, monitor engagement, identify risks, and collect impact stories that demonstrate program outcomes.
• Maintain accurate documentation related to agreements, compliance requirements, partner activities, account history, and follow-up actions.
• Monitor partner compliance with program requirements, licensing agreements, and product usage policies while supporting corrective actions when needed.
• Support grant-funded initiatives through partner eligibility reviews, documentation management, fund tracking, compliance follow-up, and internal coordination.
• Aid in proposal development by gathering partner information, preparing program materials, compiling impact data, and contributing to reporting activities.
• Cook up program workflows, timelines, and reporting processes to support successful delivery and continuous improvement.
• Collaborate with Operations, Finance, Marketing, IT, and other internal teams to resolve partner needs and improve program efficiency.
• Identify opportunities to enhance onboarding processes, communication tools, documentation practices, and partner engagement strategies.
• Represent organizational values and mission through professional communication with partners, stakeholders, and external audiences.

Requirements

• Bachelor’s degree required.
• 2-5 years of professional experience in program management, account management, customer success, partnership development, solutions-based sales, or related fields.
• Proven ability to develop strong partner relationships, improve engagement, and support customer retention.
• Experience achieving revenue goals, business objectives, or measurable performance targets through proactive outreach and relationship management.
• Strong consultative communication, presentation, negotiation, and stakeholder management skills.
• Ability to manage multiple priorities independently, meet deadlines, and operate effectively in a fast-paced environment.
• Strong attention to detail with excellent organizational and documentation skills.
• Experience working with CRM systems, inventory management platforms, online partner tools, and Microsoft Office applications.
• Experience analyzing partner needs, identifying growth opportunities, and implementing practical solutions.
• Strong alignment with mission-driven work, integrity, accountability, and collaborative values.
• Growth mindset with the ability to adapt to changing priorities and evolving program needs.
• Willingness and ability to travel domestically up to 25% of the time.

Benefits

• Fully remote work opportunity with flexibility across the United States.
• Competitive compensation package based on experience and qualifications.
• Opportunities to contribute to meaningful healthcare access initiatives and community-focused programs.
• Collaborative environment with cross-functional teams and mission-driven professionals.
• Professional growth opportunities through expanded responsibilities and program leadership experience.
• Supportive workplace culture focused on integrity, innovation, and impact.