Sr. Program Manager, Strategic Accounts

About the role

We are seeking a Senior Program Manager to join our AWS Strategic Accounts organization. This role serves as a strategic partner to account leadership across some of our largest account teams, designing and driving mechanisms, governance, and operational rigor to enable complex, cross-functional teams to deliver measurable customer outcomes.

Responsibilities

• Establish a deep understanding of your district/account's operational rhythms, leadership priorities, and team dynamics.
• Manage reporting cycles, maintain organizational calendars, and ensure cadence mechanisms drive accountability and decision-making rather than status reporting.
• Own the infrastructure that enables account team productivity, including designing and managing tracking systems, knowledge bases, internal sites, automation workflows, technology migrations, and permissions management.
• Drive adoption of generative AI tools across account teams, pilot high-impact use cases, and scale best practices across the district.
• Design and manage programs that accelerate team member productivity, including unique onboarding requirements beyond standard protocols.
• Build and manage high-impact programs aligned to account team goals, and large-scale event planning, applying disciplined program governance to ensure every program is tied to measurable business outcomes.

Qualifications

• 5+ years of program or project management experience.
• Experience using data and metrics to determine and drive improvements.
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership.
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field preferred.
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions.