Sr. Manager, Strategic Account Program

About the role

Join Goodwin’s Global Operations Team, and make a real impact on a global scale. At Goodwin, we work with some of the world’s most successful and innovative investors, entrepreneurs and disruptors in the life sciences, private equity, real estate, technology and financial industries, and where they converge. As part of the Global Operations Team – all business professionals at the firm – you’ll collaborate with colleagues from varied backgrounds and experiences, fostering an environment where cross-functional learning, networking, and collaboration are at the core of what we do. Here, we’re not just supporting a law firm; we’re partnering with attorneys and clients to deliver cutting-edge solutions in high-stakes litigation and dispute resolution, world-class regulatory compliance and advisory services, and complex transactions.

Responsibilities

• Partner with the Strategic Relationship Lead and client team leaders to drive strategic account plan development and execution, including leading business development initiatives, client engagement strategies, events, and relationship management efforts.
• Enable growth, design, and scale the existing key account program to other strategic and commercial areas of focus for the Firm.
• Lead internal client team meetings to ensure continued progress on strategic and tactical goals, drive accountability, and support team execution of next steps.
• Cultivate a broader community of invested partners and staff across the firm as well as lead community calls for individual clients and groups of clients.
• Oversee and conduct research to support banking clients and the Goodwin team, including market trends, internal client analytics, building a 360-view of client relationships, and geographies / sectors of interest.
• Drive business development goals of Client Development (CD) team, including support in identifying and tracking business leads and identifying new commercial growth opportunities.
• Ensure cross-functional coordination across the client account teams and in relevant client development team members, including reporting on key objectives, progress and metrics.
• Work collaboratively with the Strategic Relationship Lead(s) to build a playbook of best practices that can be leveraged by other firm clients where we are looking to deepen and broaden client relationships.
• Lead preparation and diligence for internal and client-facing meetings, ensuring alignment with Goodwin and client objectives and effectively showcasing Goodwin’s value proposition.
• Track and report on KPIs related to client growth, engagement, and cross-practice collaboration.
• Think strategically and creatively; leverage past industry experience and frameworks to identify net-new ways of identifying commercial opportunities.
• Develop and manage relationships with partners, clients, and GO team members. Cultivate a deep understanding of Goodwin’s practice groups so that you can effectively and strategically identify cross-functional synergies and opportunities to expand client relationships.

Requirements

• 8+ years of industry experience in any / all of the following industries: law, investment banking, management consulting, or related professional services role.
• Prefer candidates with direct experience building and scaling strategic account programs in large professional services firm.
• Bachelor’s Degree with a track record of excellence; MBA, JD, or other advanced degree a plus but not required.
• Experience designing and operating a Strategic Client program in a scaled professional services organization.
• Strong business and business development acumen, with a focus on account planning.
• General knowledge of capital markets, M&A, and litigation a plus.
• Proactive, highly commercial mindset with experience thriving in a fast-paced professional environment. Ability to think strategically in a solution-oriented manner.
• Executive presence and experience working with senior client and internal stakeholders to affect change. Project management experience with excellent organizational skills; ability to manage activities and next steps across several client workstreams.
• Strong experience assessing data, identifying relevant insights, and building presentations for Executive-level stakeholders.
• Demonstrated ability to communicate persuasively, both orally and in writing with clients, lawyers, and staff.
• Ability to build strong working relationships across all levels of the organization; Works well both independently and collaboratively with the team in a cooperative, enthusiastic manner to accomplish the broader strategic goals.
• Ability to adapt to changing priorities and maintain a productive work effort, meeting deadlines and managing workload.
• Exercises sound judgment in handling sensitive and confidential information, effective and organized around managing multiple projects.
• Experience in key Goodwin industries – Technology, Life Science, Private Equity, Real Estate, Financial Services and where they converge – a strong plus.
• Excellent Word, Outlook, Excel, PowerPoint skills; quick to learn and adapt to new programs.
• Occasional travel.

Qualifications

• Prefer candidates with direct experience building and scaling strategic account programs in large professional services firm.
• Strong business and business development acumen, with a focus on account planning.
• General knowledge of capital markets, M&A, and litigation a plus.
• Proactive, highly commercial mindset with experience thriving in a fast-paced professional environment. Ability to think strategically in a solution-oriented manner.
• Executive presence and experience working with senior client and internal stakeholders to affect change. Project management experience with excellent organizational skills; ability to manage activities and next steps across several client workstreams.
• Strong experience assessing data, identifying relevant insights, and building presentations for Executive-level stakeholders.
• Demonstrated ability to communicate persuasively, both orally and in writing with clients, lawyers, and staff.
• Ability to build strong working relationships across all levels of the organization; Works well both independently and collaboratively with the team in a cooperative, enthusiastic manner to accomplish the broader strategic goals.
• Ability to adapt to changing priorities and maintain a productive work effort, meeting deadlines and managing workload.
• Exercises sound judgment in handling sensitive and confidential information, effective and organized around managing multiple projects.
• Experience in key Goodwin industries – Technology, Life Science, Private Equity, Real Estate, Financial Services and where they converge – a strong plus.
• Excellent Word, Outlook, Excel, PowerPoint skills; quick to learn and adapt to new programs.
• Occasional travel.

Skills

• Strategic Account Management
• Client Relationship Management
• Business Development
• Project Management
• Data Analysis
• Communication Skills
• Collaboration
• Leadership

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Retail and Savings Plan
• Emergency back-up child and adult care
• Paid vacation, sick time off, and holidays
• Professional development and career advancement opportunities
• Employee recognition and reward programs
• Employee wellness and assistance programs
• Employee discounts and perks

Pay

The Target Salary Range For This Position Varies By Location And Is Commensurate With Relevant Experience: $130,000.00 - $215,000.00.

Schedule

Hybrid office work environment.