Sr. Program Manager, SSD Ops Integration

About The Role

We are seeking a Program Manager to support the launch and expansion of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role sits at the intersection of operations, science, tech, and customer experience — driving new speed and precision capabilities from pilot through network-wide scale. You will be responsible for ensuring new offerings launch on time, meet operational performance targets, and deliver measurable customer value. This is a high-visibility role that requires comfort operating in ambiguity, managing cross-functional dependencies, and translating operational complexity into clear execution plans.

Key Job Responsibilities

• Drive site-level launch execution for new customer delivery offerings, managing readiness milestones, stakeholder alignment, and go/no-go decisions for new site activations
• Own and maintain program-level trackers for operational performance, cost glidepaths, and recovery timelines across pilot and expansion sites
• Coordinate cross-functional dependencies across fulfillment, delivery, science, and tech teams to ensure launch sequencing aligns with capability deployment timelines
• Manage the operational readiness process for new site launches including labor planning, capacity assessments, and process validation
• Develop and maintain mechanisms (WBRs, launch retrospectives, escalation paths) to surface risks early and drive resolution across teams
• Support leadership reviews by preparing data-driven narratives on pilot performance, cost economics, and expansion readiness
• Track and report on customer experience metrics including adoption rates, delivery speed, and customer satisfaction signals across new offerings

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules

Pay

• USA, NY, New York: 81,600.00 - 142,800.00 USD annually
• USA, TN, Nashville: 66,800.00 - 116,800.00 USD annually
• USA, WA, Bellevue: 82,700.00 - 129,800.00 USD annually