Sr. Program Manager, SSD Ops Integration

About the role

We are seeking a Senior Program Manager to lead the strategy and execution of new customer-facing delivery offerings within Amazon's Sub-Same Day (SSD) delivery network. This role owns the end-to-end program lifecycle — from pilot design through network-wide scale — for initiatives that introduce new speed, precision, and scheduling capabilities to customers.

Responsibilities

• Own the expansion strategy and roadmap for new customer delivery offerings, including site sequencing, operating model configuration decisions, and scale decision inputs for leadership

• Drive the economic sustainability workstream — partnering with finance to model cost scenarios, track pilot economics against plan, and develop the investment framework that informs go/no-go decisions

• Lead the cross-functional program cadence across fulfillment operations, delivery operations, science teams, and tech teams to ensure capability readiness aligns with launch timelines

• Define and manage the customer insights integration plan — coordinating quantitative lift analyses, qualitative behavioral studies, and downstream impact assessments to inform which CX trade-offs are acceptable at scale

• Identify and drive resolution of structural blockers to scale — including operational variability, science model deployment timelines, and capacity constraints at expansion sites

• Build mechanisms to ensure learnings from pilot sites transfer effectively to expansion sites, reducing launch instability and accelerating time-to-operational-maturity

Qualifications

• 5+ years of program or project management experience

• Experience using data and metrics to determine and drive improvements

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

• 2+ years of driving process improvements experience

• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field

• Knowledge of general AI tools

• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions

Pay

The base salary range for this position is $104,100.00 - $155,400.00 USD annually.