Sr Program Manager, Relo Ops Excellence: NGRC

Amazon · Nashville, TN · Yesterday

Project ManagementFull-time

About the role

Amazon's Next Generation ReLo Centers (NGRC) program is revolutionizing returns processing through advanced automation, robotics, and innovative facility design. As a Sr. Program Manager for NGRC, you will drive the execution of complex, multi-site launch and automation deployments that improve speed, quality, and cost efficiency in returns processing. You will work cross-functionally with engineering, operations, product, and other internal teams to deliver world-class automation solutions across Amazon's US returns network. This role requires around 30% travel.

Key job responsibilities

Manage complex projects involving MHE (Material Handling Equipment), robotics, sortation systems and facility infrastructure
Drive on-time, on-budget delivery by developing detailed project plans, tracking milestones, and proactively managing risks and dependencies
Coordinate with GES PMO to ensure compliance with capital project processes, safety signoffs, and design standards
Own project-level budgets and resource allocation, partnering with Finance to track spend and forecast accurately
Serve as the primary point of contact for assigned NGRC projects, coordinating across Product, Robotics, Operations, Safety, and Finance teams
Facilitate design reviews, readiness assessments, and go-live planning with cross-functional stakeholders
Develop and maintain comprehensive project status reporting including weekly updates, Monthly Business Reviews (MBRs), and executive briefings
Communicate project health, risks, and mitigation plans clearly to senior leadership
Escalate blockers and critical issues appropriately with proposed solutions
Create and maintain project documentation including charters, RACI matrices, and lessons learned
Proactively identify project risks and develop mitigation strategies
Track and resolve issues that could impact scope, schedule, budget, or quality
Manage dependencies across multiple workstreams and projects
Ensure safety compliance throughout all phases of project execution

About the team

The Next Generation ReLo Centers (NGRC) team is a cross-functional organization within Relo Ops Excellence, driving the transformation of Amazon's returns processing network through automation and innovation. The team operates at the intersection of product development, engineering, operations, and program management to deliver world-class returns centers that set new standards for speed, quality, and cost efficiency.

Basic qualifications

5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred qualifications