Program Manager, Relo Ops Excellence, Relo Ops Integration, RLOI
About the role
At Amazon Worldwide Returns & ReCommerce (WWR&R), we aspire to zero: zero cost of returns, zero waste, and zero defects. We are an agile, innovative organization dedicated to “making zero happen” to benefit our customers, company, and environment. We are constantly innovating to create long-term value at Amazon by investing in the future and focusing on the planet, not just on the bottom line. WWR&R includes business, product, program, data, and software engineering teams, who together manage the lifecycle of returned and damaged products.
Responsibilities
- Operational capabilities to support new business needs
- Operational processes to reduce cost through performance efficiencies
- Standard Operating Procedures to ensure compliance, quality, and scalability
- Field tools and dashboards to assist with execution of brilliant basic pillars
- Shared projects with other WWR&R teams – NCRC, ReCommerce, ROE Programs and Tech – as cross functional stakeholders
- Create dashboards and track success metrics
Qualifications
- 3+ years of program or project management experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
Pay
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
- USA, AZ, Mesa - 74,200.00 - 129,800.00 USD annually
- USA, AZ, PHOENIX - 74,200.00 - 129,800.00 USD annually
- USA, AZ, Phoenix - 74,200.00 - 129,800.00 USD annually
- USA, KY, SHEPHERDSVILLE - 66,800.00 - 116,800.00 USD annually
- USA, KY, Shepherdsville - 66,800.00 - 116,800.00 USD annually
- USA, MS, Horn Lake - 74,200.00 - 129,800.00 USD annually
- USA, NJ, Avenel - 74,200.00 - 129,800.00 USD annually
- USA, TN, NASHVILLE - 66,800.00 - 116,800.00 USD annually
- USA, TN, Nashville - 66,800.00 - 116,800.00 USD annually
- USA, TX, DALLAS - 74,200.00 - 129,800.00 USD annually
- USA, TX, Dallas - 74,200.00 - 129,800.00 USD annually
- USA, WA, BELLEVUE - 82,700.00 - 129,800.00 USD annually
- USA, WA, Bellevue - 82,700.00 - 129,800.00 USD annually