Sr Program Manager, Quality Management, GES NA D&C, Quality Management

About the role

You are a Senior Program Manager within the Design & Construction (D&C) Quality Management Team (QMT), part of Global Engineering Services (GES) North America. In this role, you serve as a senior quality program leader, autonomously driving the strategy, development, and execution of quality management programs that span the full D&C project lifecycle across Amazon's logistics network.

Responsibilities

• Define quality standards, acceptance criteria, and compliance frameworks aligned with Amazon's D&C standards
• Lead quality program governance including audit strategy, inspection protocols, and corrective action frameworks
• Autonomously own and deliver complex quality programs end-to-end with limited oversight, making trade-off decisions independently
• Lead cross-functional initiatives spanning Process Standards, Program Controls, Lifecycle Business Impact and Value
• Define success metrics and KPIs; monitor performance and drive corrective actions
• Manage program interdependencies, risks, and resource allocation across concurrent initiatives
• Develop process standards across all Miles within GES
• Establish governance mechanisms to ensure process adherence, measure effectiveness, and drive continuous refinement
• Stakeholder Management & Collaboration
• Influence without authority to drive quality adoption and behavioral change across the organization
• Communication & Reporting
• Create executive-level dashboards, reports, and narratives that connect quality outcomes to business value
• Translate complex quality data into compelling stories that drive organizational action
• Process Improvement, Best Practices & People Development
• Identify and drive systemic improvements that eliminate waste, reduce defects, and accelerate delivery across the D&C lifecycle
• Develop best practice frameworks, playbooks, and toolkits that enable consistent quality delivery at scale

Qualifications

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Bachelor's degree in engineering, project management, construction management or similar technical focus
• Experience managing complex projects and/or programs within a matrix environment
• 5+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
• PMP Experience managing, analyzing and communicating results to senior leadership