Sr Program Manager, Quality Management, GES NA D&C, Quality Management
Amazon · Nashville, TN · 3 wk ago
ManagementFull-time
Key job responsibilities
- Quality Assurance & Compliance
- Define quality standards, acceptance criteria, and compliance frameworks aligned with Amazon's D&C standards
- Lead quality program governance including audit strategy, inspection protocols, and corrective action frameworks
- Autonomously own and deliver complex quality programs end-to-end with limited oversight, making trade-off decisions independently
- Lead cross-functional initiatives spanning Process Standards, Program Controls, Lifecycle
- Business Impact and Value
- Define success metrics and KPIs; monitor performance and drive corrective actions
- Manage program interdependencies, risks, and resource allocation across concurrent initiatives
- Lead development and alignment of process standards across all Miles within GES
- Establish governance mechanisms to ensure process adherence, measure effectiveness, and drive continuous refinement
- Stakeholder Management & Collaboration
- Lead cross-functional alignment across Preconstruction, Construction, Design, and external partners
- Influence without authority to drive quality adoption and behavioral change across the organization
- Communication & Reporting
- Create executive-level dashboards, reports, and narratives that connect quality outcomes to business value
- Translate complex quality data into compelling stories that drive organizational action
- Process Improvement, Best Practices & People Development
- Identify and drive systemic improvements that eliminate waste, reduce defects, and accelerate delivery across the D&C lifecycle
- Develop best practice frameworks, playbooks, and toolkits that enable consistent quality delivery at scale
- 7+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Bachelor's degree in engineering, project management, construction management or similar technical focus
- Experience managing complex projects and/or programs within a matrix environment
- 5+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- Experience designing, implementing, and scaling upskilling, apprenticeship, or workforce development programs across large-scale operations or corporate environments, including forecasting workforce needs and leveraging analytics to drive program decisions
- PMP
- Experience managing, analyzing and communicating results to senior leadership
About the team
Global Engineering Services (GES) North America Design & Construction is a diverse, collaborative team committed to delivering Amazon's logistics infrastructure with the highest standards of safety, quality, and sustainability. The Quality Management Team provides comprehensive quality assurance and control services to D&C Execution Teams throughout North America, ensuring consistent project delivery from initial design through warranty walk. We believe quality is everyone's job and operate under four governance tenets: Simplify to Scale, Build Trust Through Transparency, Think Big Start Small, and Quality is Everyone's Job.