Sr. Program Manager, Performance

About Socure

Socure is building the identity trust infrastructure for the digital economy — verifying 100% of good identities in real time and stopping fraud before it starts. The mission is big, the problems are complex, and the impact is felt by businesses, governments, and millions of people every day. We hire people who want that level of responsibility. People who move fast, think critically, act like owners, and care deeply about solving customer problems with precision. If you want predictability or narrow scope, this won’t be your place. If you want to help build the future of identity with a team that holds a high bar for itself — keep reading.

Socure is the leading provider of digital identity verification and fraud solutions, powering the world’s largest financial institutions, fintechs, and digital brands. Our mission is to verify 100% of good identities in real time while eliminating identity fraud for every application on the internet. The People Team at Socure is building a high-performance, AI-enabled, and human-centered workplace, and this role plays a critical part in how we set, support, and sustain that performance and organizational health through scalable programs and data-informed insight.

About the role

The Sr. Program Manager, Performance is a strategic, hands-on program owner responsible for designing, running, and continuously improving Socure’s performance operating system. Reporting to the Head of Talent Development & OE, this role owns end-to-end delivery of goal-setting, check-ins, continuous feedback, recognition, and performance reviews, and partners closely on the talent planning work that draws on that data — calibration, talent mapping, and action planning. The ideal candidate pairs strong program management with people analytics fluency and knows how to use AI-enabled tools and systems to scale a high-adoption, high-trust performance culture.

Responsibilities

• Own end-to-end execution of the performance operating system — goal-setting, progress check-ins, continuous feedback, recognition, and performance reviews/assessments — from cycle design and calendar through configuration, communications, training, and post-cycle retrospective.
• Administer and optimize Socure’s performance platform(s) (e.g., 15Five, Workday), including configuration, adoption tracking, manager and employee enablement, and ongoing evaluation of whether tools continue to meet the business’s needs as Socure scales.
• Design and run recognition programs (e.g., peer recognition, performance-based awards), exploring recognition levers beyond compensation and measuring their impact on engagement and retention.
• Build and facilitate the calibration process for performance ratings, ensuring consistent standards across managers & functions, and partnering with People Partners on manager enablement and bias mitigation.
• Partner with Total Rewards to ensure a cohesive talent cycle across performance and compensation, and that performance outcomes connect cleanly to pay-for-performance decisions.
• Leverage People Analytics and AI‑enabled tools (e.g., dashboards, 15Five/Kona insights, generative AI) to synthesize data, generate reports, and surface trends that inform decisions. Use data