Sr Program Manager, Pay by Invoice

About the role

This Senior Program Manager role will lead a charter to systematically improve the customer experience for Pay by Invoice (PBI) customers worldwide.

Responsibilities

• Define and execute on a global charter to improve PBI and invoicing CX
• Use data to uncover key customer and program insights, and to identify high-priority opportunities for improvement
• Own delivery against high visibility, company-wide goals
• Drive cross-functional alignment with senior leaders across organizations
• Provide thought leadership within the Invoicing domain

About The Team

We are a global and diverse product/program organization tackling complex problems at scale. We obsess over our customer feedback and needs. We are owners, seeking to deliver the right results regardless of organizational boundaries. Our success is highly intertwined with a broad set of cross-functional partners (finance, operations, tax) and therefore earning trust, and fostering a collaborative working environment, is paramount. We value personal and professional development, and seek out challenging problems that create opportunities for growth.

Qualifications

• 5+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field