Sr. Program Manager, M&A

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

About the role

We’re looking for a sharp, execution-obsessed Senior Manager to join the Strategic Execution Office within Global Marketing Strategic Operations. This is not a traditional PMO role—it’s a high-impact seat at the intersection of M&A integration, marketing transformation, and AI-native ways of working. You’ll translate enterprise priorities into structured integration plans, clear execution roadmaps, and measurable business outcomes. You’ll operate across cross-functional boundaries, bring operational rigor to complex initiatives, and drive accountability from kickoff to close-out—using AI as a strategic partner, not just a productivity shortcut.

The ideal candidate has a track record in transformational marketing program leadership, thrives in ambiguity, embraces AI-enabled workflows as foundational to how work gets done, and knows how to move fast without sacrificing quality.

Responsibilities

• Program Leadership & Execution
  • Own end-to-end planning and execution of strategic transformation programs.
  • Translate business priorities and acquisition objectives into structured program charters, workstreams, milestones, and measurable outcomes.
  • Manage multiple concurrent initiatives, ensuring delivery on time, within scope, and within budget.
  • Drive accountability and urgency across cross-functional teams.
  • Challenge unproductive patterns and protect execution standards.
• Cross-Functional Collaboration
  • Partner with leaders across Marketing and enterprise functions to align on strategy and drive execution.
  • Facilitate working sessions, governance forums, and executive reviews that move work forward—not just update stakeholders.
  • Serve as the connective tissue between strategic direction and day-to-day operational execution.
• Strategic Planning & Prioritization
  • Support portfolio-level planning and prioritization within the Strategic Execution Office.
  • Identify and allocate resources to the highest-impact initiatives aligned to organizational strategy.
  • Translate strategic imperatives into actionable roadmaps with clear ownership and accountability.
• Process Excellence & Documentation
  • Identify and implement improvements to workflows, tools, and integration processes.
  • Maintain structured documentation including charters, requirements, decision logs, roadmaps, and post-integration reviews.
  • Define and document business requirements to support operational and system changes.
  • Establish KPIs, milestones, and dashboards to monitor program health and outcomes.
  • Deliver structured status updates and executive-ready reporting to senior stakeholders.
  • Design feedback mechanisms into programs to drive continuous improvement.
• AI-Native Execution & Accountability
  • Leverage AI tools (Microsoft 365 Copilot, Claude, Zoom AI Companion, and emerging platforms) as foundational to how you plan, execute, and communicate—not as optional add-ons.
  • Identify manual processes ripe for AI automation, design end-to-end AI-enabled workflows, and measure time savings and adoption across the team.
  • Use AI to generate executive-ready program narratives, QBR content, and stakeholder communications—always verifying outputs for accuracy before distribution.
  • Coach cross-functional partners and junior PMs on AI-native methodologies, prompt engineering, and workflow automation best practices.

Requirements

• Bachelor’s degree required.
• 12+ years of relevant experience in Program/Project Management, Strategic Operations, or Marketing Operations.
• 5+ years managing large, cross-functional initiatives in complex enterprise environments.
• Demonstrated success driving marketing programs to measurable business outcomes.
• Strong command of project management fundamentals: planning, risk management, stakeholder alignment, and execution tracking.
• Proficiency with AI-enabled workflows and tools (Microsoft 365 Copilot, Claude, ChatGPT Enterprise, Zoom AI Companion, or similar). Not just familiarity—demonstrated usage in day-to-day execution.
• Experience building or maintaining golden prompt libraries, AI-enabled reporting workflows, or automation pipelines for program management.
• Excellent communication and facilitation skills with a bias toward clarity and action.
• PMP and/or Agile certification preferred but not required.

Pay

For positions in this location, we offer a base pay of $139,900 - $244,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.

Benefits

• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• Employee Stock Purchase Plan (ESPP).
• Matching donations.
• Flexible time away plan and family leave programs.