Sr. Program Manager, IT

Responsibilities

• Own delivery accountability for a portfolio of high-impact IT initiatives.
• Translate strategic priorities into executable, sequenced programs with clear outcomes and success metrics.
• Drive delivery discipline across Infrastructure, ESET, Creative Technology, and ITSM without creating bureaucracy.
• Proactively identify execution risk, dependency conflicts, and delivery bottlenecks—and resolve them.
• Develop and maintain quantitative capacity and demand models to assess staffing adequacy, delivery risk, and prioritization tradeoffs across Corporate IT.
• Establish Jira as the single system of record for IT program planning, execution, and reporting.
• Lead the migration of existing Smartsheet & Notion-based project tracking into Jira, including: Program and portfolio structure, Standardized workflows, Dependency management, Reporting and dashboards.
• Act as a trusted partner to senior IT leaders, architects, and engineers.
• Lead cross-functional execution across highly technical domains without requiring direct authority.
• Ask the right technical questions to validate scope, sequencing, and feasibility.
• Balance operational stability with forward-looking initiatives and technical debt reduction.
• Own delivery oversight for external vendors, integrators, and technology partners.
• Hold vendors accountable to scope, quality, timelines, and Cosm’s technical standards.
• Identify when vendor delivery is masking internal execution gaps—and address root causes.
• Manage vendor risk, cost, and performance with transparency.
• Serve as the primary program interface for IT leadership and executive stakeholders.
• Deliver concise, decision-oriented updates on progress, risks, tradeoffs, and dependencies.
• Translate complex technical execution into business-relevant outcomes.
• Drive alignment across competing priorities without escalating noise.
• Own executive-facing delivery and value reporting, serving as the single source of truth for Corporate IT execution, capacity constraints, and realized impact.
• Establish clear visibility into completed initiatives by articulating delivery outcomes and business value (e.g., risk reduction, cost avoidance, operational efficiency, enablement).
• Establish pragmatic program governance aligned to Cosm’s scale and pace.
• Standardize delivery practices without imposing one-size-fits-all frameworks.
• Identify opportunities for automation, tooling consolidation, and execution efficiency.
• Lead retrospectives and post-mortems focused on improving future delivery—not blame.
• Evaluate and recommend modern program management tools and best practices to enhance delivery performance.

Requirements

• Bachelor’s degree in information technology, Computer Science, Engineering, Business, or related field.
• PMP, PgMP, SAFe, or equivalent program/project management certification preferred.
• 7+ years leading complex IT programs or portfolios in enterprise or operationally critical environments.
• Demonstrated ownership of multi-workstream initiatives spanning infrastructure, endpoint, enterprise systems, or IT operations.
• Proven ability to operate at both strategic and execution levels.
• Experience in live entertainment, venues, hospitality, broadcast, or high-availability environments strongly preferred.
• Deep, hands-on expertise with Jira at a program and portfolio level (advanced workflows, dependencies, dashboards).
• Strong understanding of enterprise IT domains (infrastructure, cloud, identity, endpoint, ITSM).
• Comfortable working across Agile, hybrid, and traditional delivery models.
• Solid understanding of IT financials, vendor spend, and capacity planning.
• Executive presence with the ability to influence without authority.
• Solid analytical, structured, and decisive skills.
• Comfortable pushing back when plans are unrealistic or under-scoped.
• Low tolerance for ambiguity without clarity or action.
• Prior hands-on experience in an IT engineering, operations, or service delivery role.
• Strong working knowledge of ServiceNow (ITSM / ITOM concepts).
• Experience maturing delivery practices in growing or transforming organizations.
• Background in environments where downtime, delays, or execution failures have real business impact.

Qualifications

• The annualized salary range for this position in California is $145,000 to $160,000.
• All applicants must be at least 18 years of age at the time of employment.
• Cosm is an Equal Opportunity Employer.