Sr. Program Manager, Health Science

Since our founding in 1924, we've cut cardiovascular disease deaths in half, but there is still so much more to do. To overcome today’s biggest health challenges and accelerate this progress, we need passionate individuals like you. Join our movement, be part of the progress, and help ensure a healthier future for all. You matter, and so does the impact you can make with us.

This is a full-time, grant-funded opportunity with current funding expiring after one year, with the possibility of extension. The role supports our National Center office in Dallas, TX, and can be home-based.

Responsibilities

• Provide advanced account services for Get with The Guidelines® (GWTG) and certification programs, building on established relationships with hospitals, health systems, EMS agencies, outpatient, and post-acute facilities.
• Lead post-sales processes, customer retention, and ensure excellence in sales support and service efforts.
• Oversee daily operations and implementation of client-supported projects, including issue management, tracking, and reporting on goal achievement.
• Apply Quality Improvement skills and acquire working knowledge of Information Technology related to the program/product.
• Engage with clients at hospitals, healthcare systems, post-acute facilities, ambulatory/outpatient settings, or EMS organizations to implement and deliver program services, including data collection, decision support tools, best practice sharing, and quality improvement consultation.
• Provide exceptional account support to build and maintain positive relationships in collaboration with regional American Heart Association staff and leadership.
• Review program participation and identify opportunities for expansion into additional quality programs.
• Develop relationships with key stakeholders, including C-suite executives, front-line leaders, and data abstractors.
• Organize, plan, and deliver both accredited and non-accredited workshops.
• Collaborate with the sales team on developing and implementing comprehensive territory/state plans to achieve organizational goals, generate revenue, and reduce health disparities.
• Document activities in customer relationship management tools such as Microsoft Dynamics.
• Provide access and delivery of information through the GWTG Registry Platform and other Health IT systems.
• Record and report on account interactions, tracking progress, and execution of supported initiatives.
• Consult with hospital teams to identify and resolve quality measures compliance issues and facilitate program participation progress.
• Facilitate learning collaborative meetings among groups of hospitals to identify strategies for achieving guideline-directed medical therapy for heart failure patients.
• Develop products and strategies to disseminate successful care models to a national network.
• Work with hospitals to identify research opportunities using program products to advance the field of heart failure.

Requirements

• Bachelor’s degree in a health-related field; Master’s degree preferred.
• 5+ years of relevant experience.
• Experience in Get With The Guidelines with a focus on Heart Failure.
• Experience in an acute care hospital working directly on cardiovascular clinical quality or process improvement projects, or a national cardiac clinical quality improvement program incorporating data capture within a process improvement framework.
• Experience in hospital/healthcare systems for Cardiovascular services, including coronary artery disease (STEMI/N-STEMI), Heart Failure, and/or neurological expertise specific to stroke.
• Excellent skills in advanced PowerPoint, Word, and Excel, and delivering presentations to large and small groups.
• Strong interpersonal and relationship-building skills.
• Confident in working virtually with customers through platforms such as MS Teams and Zoom.
• Excellent oral and written communication.
• Ability to travel occasionally, with some overnight stays.

Preferred Skills

• Certified Professional in Healthcare Quality (CPHQ).
• Lean and Six Sigma skills.
• Experience in collaborative learning groups.
• Experience in healthcare quality improvement systems.
• Familiarity with Systems of Care work or understanding of EMS, Payers, CMS, and other aspects of a continuum of cardiovascular patient care from pre-hospital to post-acute care.

Pay

Salary minimum to midpoint of the range is $90,000.00 to $110,000.00. Pay is commensurate with experience; geographic differentials may apply.

Benefits

• Competitive base salary with regular market value reviews.
• Performance and recognition programs, including annual salary planning and incentive programs.
• Comprehensive benefits package including medical, dental, vision, disability, and life insurance.
• Robust retirement program with employer match and automatic contribution.
• Employee assistance program, wellness program, and telemedicine/medical consultation.
• Paid Time Off (PTO) starting at a minimum of 16 days per year for new employees, increasing with seniority.
• 12 paid holidays per year, including several days off at the end of the year.
• Tuition Assistance program for career development.
• Access to Employee Resource Groups (ERGs) and professional mentoring programs.
• Heart U, the Association’s national online university with over 100,000 resources for professional development.