Sr. Program Manager, Healthcare Services

About the role

Founded in 1977 as the Senior Care Action Network, SCAN began with a simple but radical idea: that older adults deserve to stay healthy and independent. That belief was championed by a group of community activists we still honor today as the “12 Angry Seniors.” Their mission continues to guide everything we do. Today, SCAN is a nonprofit health organization serving more than 500,000 people across Arizona, California, Nevada, New Mexico, Texas, and Washington, with over $8 billion in annual revenue. With nearly five decades of experience, we have built a distinctive, values-driven platform dedicated to improving care for older adults. Our work spans Medicare Advantage, fully integrated care models, primary care, care for the most medically and socially complex populations, and next-generation care delivery models. Across all of this, we are united by a shared commitment: combining compassion with discipline, innovation with stewardship, and growth with integrity.

Responsibilities

• Executes programs and manage portfolios of programs that meet the needs of the organization or its employees or customers.
• Works with strategic project stakeholders to develop and oversee project status reports including key accomplishments, risks, issues, action items, upcoming activities, deliverable examples, etc.
• Lead project status update meetings with strategic operating committees.
• Executes the projects within the portfolio by leading the work of the project resources (internal and/or external) in a matrixed environment.
• Ensures project team is actively participating, collaborating and coordinating amongst team members as well as with other projects and/or business operations.
• Makes sure project is on track by measuring progress and correcting course when project goes beyond scope or is not meeting goals and objectives.
• Monitors and controls all aspects of the project by measuring progress and correcting course when project goes beyond scope or is not meeting goals and objectives.
• Ensures project remains on timeline by managing schedules and resources and removing barriers.
• Works with project team, sponsors and/or Directors, VPs, and other executive leaders to negotiate changes such as scope, timeline, deliverables and integration points.
• Provides recommendations to leadership, organizational and/or cross-functional discussions.
• Evaluates program effectiveness by collecting and analyzing data in support of key performance metrics.
• Creates executive level dashboards, reports, presentations, and can communicate effectively across the organization, including tracking performance trends and identifying opportunities for improvement.
• Works closely with Data & Analytics team to develop reporting for KPIs and other performance measurements and leads activities such as sprint planning alongside business stakeholders.
• Serves as leader of authority with expert-level knowledge in one or more areas.

Qualifications

• Bachelor's Degree or equivalent experience; Healthcare or Business Administration.
• Preferred: Graduate or Advanced Degree or equivalent experience; MPH, MBA, MHA.
• Required: 5+ years project or program management, with an Intermediate to advanced understanding of project management principals.
• Project Management Professional (PMP), or similar certification, preferred.
• 5+ years' experience within the healthcare industry, managed care strongly preferred.
• Demonstrated capability of planning for short- and long-range goals with the ability to pivot & manage in the grey.
• Moderate to strong skills in quantitative analysis, qualitative analysis, and problem-solving.
• Experience With Collecting Requirements And Analyzing Inter/intra-departmental Processes.
• Familiarity with data, analytics, data science, Lean Six Sigma and Agile methodologies.
• Leadership - Skilled to develops others Business Insight - In-Depth understanding of the business Optimizes Work Processes - Designs processes that allow managing from a distance Strategic Mindset - Creates strategies to sustain competitive advantage Change Leadership – Drives adoption of new initiatives and supports teams through change Excellent interpersonal and leadership skills and experience in group motivation skills.
• Strong verbal and written communication skills required; with experience in formal presentations, ability to appropriately and effectively address diverse audiences and ability to effectively facilitate group interactions.
• Adapts to changes in priorities and assignments quickly and efficiently and is flexible with project assignments.
• Proven self-starter, excellent organizational characteristics, quality minded; able to work independently and with limited supervision.
• Ability to appropriately maintain confidentiality.
• Strong Analytical And Critical Thinking Skills, Required.
• Project management skills. Ability to prioritize work based on organizational goals and manage competing priorities effectively.
• Familiarity with or ability to leverage AI and digital tools to improve efficiency, insights, and decisionmaking.