Sr. Program Manager, Fleet Inspections, Global Fleet & Products
Description
Amazon is seeking a Senior Program Manager to be the single-threaded leader (STL) for North America Last Mile Fleet Inspections within the Fleet Experience & Compliance team. This role brings centralized ownership and coordination to Amazon’s fleet inspection programs — spanning daily vehicle inspection checks, vehicle safety audits, quarterly fleet condition assessments, and ad-hoc audits — across US and CA.
About the Role
This role serves as the central point of contact for fleet inspections in North America. The Senior Program Manager owns the fleet inspections portfolio end-to-end, driving coordination across field operations leaders, DSP partners, regional teams, data/tech, and international stakeholders, ensuring aligned and timely execution.
Responsibilities
Serve as the single-threaded leader for NA fleet inspection programs — providing centralized ownership and coordination for inspection standards, changes, and escalations across all regions.
Drive cross-functional coordination across field operations leaders, DSP partners, regional teams, data/tech, and international stakeholders, ensuring aligned and timely execution.
Establish clear governance and a well-understood decision path for cross-region inspection changes, so the right teams can move quickly with confidence.
Own stakeholder communication and escalation coordination — serve as a central point of contact and help ensure timely, clear communication during time-sensitive safety events.
Lead new inspection initiatives such as safety audits and expanded inspection coverage — define success metrics, manage cadence, and evaluate favorability and resourcing.
Own recurring inspection program updates — manage periodic changes to inspection criteria and defect categories, applying a data-driven rationale to what is added, consolidated, or retired.
Strengthen training and accountability — partner with teams to ensure auditors are properly trained and permissioned and help build coaching mechanisms tied to quality metrics (e.g., completion time, grounding rates).
Improve data accessibility — partner to consolidate vehicle inspection data across fleet systems into centralized dashboards for fast trend analysis and emergency-response decision-making.
Continuously improve program mechanisms — evaluate inspection cadences and processes with data-driven rationale to ensure they remain effective and efficient.
Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field preferred
Experience in transportation operations and industry knowledge
Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
Experience developing and implementing training programs
Familiarity with DSP operations and Amazon last-mile safety programs
Basic Qualifications
5+ years of program or project management experience
Experience using data and metrics to determine and drive improvements
Experience owning program strategy, end to end delivery, and communicating results to senior leadership
Bachelor's degree
Preferred Qualifications
Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field
Experience in transportation operations and industry knowledge
Experience in building financial and operational reports/data sets that inform business decision-making, or experience working with large-scale data mining and reporting tools (i.e. SQL, MS Power Query, Python)
Experience developing and implementing training programs
Familiarity with DSP operations and Amazon last-mile safety programs
Company
Airport City, NY, United States
Job ID
A10474280