Sr. Program Manager

Job Summary

Focal point for customer communication and interface: Manages communications and relationships between Ducommun and its customers. Communication and tracking of customer scorecards and surveys. Focal / Leader for the Integrated Product Team (IPT). Represents the company in contacts with the customer and outside parties for all issues concerning the assigned program. Provide timely notification to management and customer of program cost, quality or schedule impact. Execution of New Product Introduction – Phase Gate Process. Provide a coordinated company response to customer requirements (commercial – technical) and inquiries (voice of the customer). Presentation of program reviews to Customer.

Internal Communication and Interface

Communicate within IPT to assure proper coordination of customer requirements (schedule, recovery plans, reports, etc.). Ensure that the company's capabilities and business interests support customer requests. Manage program team to ensure efficient and effective goal attainment in support of the Program Management functional metrics, corporate policy, regulatory guidelines and budget parameters. Coordinate technical and operational requirements with stakeholders to ensure the voice of the customer has been achieved Coordinate the financial controls to integrate time phased budgets and program schedules that support contractual commitments and company goals. Communicate customer cost reduction and process improvement goals to company management and coordinate response that highlights/demonstrates company commitment to continuous improvement. Champion/lead Kaizen and Lean activities that drive improvement in both operational and administrative areas. Oversight of Program Management backlog/booking input into the MRP system to ensure alignment with company goals. Presentation of program reviews to Sr. Leadership.

Contract Management

Analyze and review all contracts to verify Terms and Conditions, Work Statements, Funding, Performance Periods, Deliverables, and other customer General Conditions. Coordinate review of terms and conditions with DCO Director of Contracts as necessary. Prepare negotiation plan and lead the negotiation team for all customer negotiations. Manage and track program compliance to purchase order requirements. Prepare assertions and claims to customer in accordance to contract parameters.

Operational Management

Responsible to coordinate with Operations Management to review requirements for programs as they relate to Operational Performance, Staffing, IPT development, planning for capital expenditures / preventative maintenance Fiscal Management Review program performance to provide ongoing visibility for project cost, margin and schedule (actual vs. projected). Provide input to Finance for individual program cash flow plans. Support the Finance Department for invoice submittal and in resolving late payment receipts and customer claims/assertions.

Development and Growth of the Program

Responsible for oversight and management of business unit bookings, backlog, past due, receivables and sales forecasts. Manage and maintain business unit booking and sales tracking system that supports the company monthly summary reports. Coordinate planning and acquisition of follow-on business within the lead time constraints. Coordinate with Business Development to identify, strategize and capture new business opportunities.

Travel

Support customer cost reduction and process improvement activities that demonstrate the company’s commitment to continuous improvement. Travel to customers 30% of the time.

Skills & Qualifications

• Must possess the ability to lead without authority, negotiate and manage by influence.
• Strong people and time management skills are required.
• Excellent verbal and written communication skills are required; must be able to communicate effectively and professionally with customers and across all organizational levels.
• Experience in production control, contracts management, project management or contracts management, are key talents.
• Detail oriented, positive friendly customer service are key attributes.
• Computer knowledge and skills, i.e. MS Office Suite – Word, Power Point and Excel is required.
• Basic understanding of lean and six sigma principles and methodologies.
• Experience with MRP systems is beneficial.
• Team oriented with a continuous improvement outlook.