Sr Professional Services Engagement Specialist (Remote: US)

About the role

The Sr Professional Services Engagement Specialist is a senior individual contributor within Veeam’s Professional Services organization, responsible for delivering high-impact customer engagements and technical programs focused on data protection and resiliency offerings. Operating with a high degree of autonomy within defined frameworks, this role owns end-to-end delivery execution, ensuring predictable outcomes, strong customer experience, and delivery quality. The role partners cross-functionally with Customer Success, Sales, Support, and Solution Architecture, contributing directly to customer value realization and Professional Services revenue growth.

What you’ll do

• Customer Engagement & Delivery
• Oversee and manage the end-to-end delivery of professional services engagements - holding accountability for outcomes across onboarding, implementation, consulting, and technical advisory program
• Act as the primary point of contact for customers, ensuring alignment of scope, timelines, deliverables, and success criteria
• Ensure technical alignment across data protection for on-premises and cloud environments - coordinating with Enterprise Architects and other technical PS resources to maintain delivery integrity
• Own delivery of project documentation, handover materials, and post-engagement reporting; coordinate knowledge transfer sessions with customer teams
• Identify and support follow-up opportunities with Sales and Customer Success
• Coordinate and lead engagement kick-off calls: Defining team roles, delivery approach, and program governance from day one
• Develop and manage detailed implementation plans, tracking milestones, deliverables, and dependencies across the full project lifecycle
• Cordination of customer stakeholders- providing clear direction, managing workstreams, and maintaining momentum throughout delivery
• Own end-to-end status reporting to all stakeholders - producing regular written updates, executive summaries, and escalation reports
• Lead technical coordination across customer environments, partner resources, and Veeam delivery teams to ensure integration and alignment
• Manage scope changes formally - documenting, assessing impact, and obtaining approval before adjusting delivery plans
• Program Execution
• Manage multi-workstream engagements including planning, milestones, and dependencies
• Drive proactive RAID management
• Develop and own project plans - maintaining an accurate, up-to-date view of schedule, resource allocation, and project health
• Coordinate delivery partner and subcontractor resources - managing performance, ensuring quality, and driving accountability against agreed outcomes
• Facilitate structured program governance - running regular delivery forums, decision checkpoints, and steering reviews with customer and internal leadership
• Drive continuous improvement in delivery approach - identifying process gaps and implementing best practice across engagements
• Cross-Functional Delivery
• Coordinate across TAMs, Solution Architects, Support, Sales, and Customer Success
• Contribute to delivery playbooks and methodologies
• Lead Technical Program Management activities (e.g. Veeam Cyber Secure) acting as the Veeam program lead for complex partner-driven or channel delivery requirements
• Serve as delivery lead for strategic channel partner engagements, managing program scope, milestones, and outcomes on behalf of Veeam Professional Services
• Stakeholder & Change Management
• Build strong stakeholder relationships across customers and internal teams
• Own rollout plans and drive enablement and adoption activities to ensure successful customer outcomes
• Drive alignment and accountability for delivery outcomes
• Manage communications to all project stakeholders - customers, partners, approved subcontractors, and internal account teams - ensuring timely, accurate, and consistent messaging
• Develop and maintain stakeholder engagement plans; proactively manage expectations through clear and regular communication
• Lead change management activities - assessing readiness, coordinating communications, training, and adoption tracking to ensure successful rollout
• Team & Operational Excellence
• Mentor junior team members and share best practices
• Support standardization of delivery processes

Required Skills/Qualifications

• 8+ years of IT experience; including 5 years or more of Technical Program Mgmt