Sr Professional, Business Analyst

About the role

Cotality is seeking a client-facing Business Systems Analyst who thrives on technical problem-solving, debugging, and collaboration. This role reports to the Manager of Client Delivery and serves as the primary technical bridge between clients, their developer teams, and the Cotality core platform. You will work closely with new and existing clients expanding their Cotality product offerings, assisting their developers with data mapping, debugging integration queries, and troubleshooting technical roadblocks. Strong project management skills are essential to ensure timelines are met, deliverables are tracked, and support tickets are resolved efficiently.

Responsibilities

• Developer Assistance & Support: Act as the primary technical point of contact for client developer teams. Assist them in understanding our data structures, mapping payloads, and successfully integrating with Cotality APIs.
• Query Debugging & Troubleshooting: Analyze, triage, and debug client API requests, JSON/XML payloads, and data mapping queries to quickly resolve integration errors and data mismatches.
• Issue & Bug Management: Meticulously track, document, and reproduce technical issues reported by clients. Collaborate with internal engineering teams to expedite bug fixes and system resolutions.
• Onboarding & Project Management: Utilize strong project management skills to guide clients through the onboarding lifecycle, ensuring integration milestones are hit and timelines are respected.
• Technical Documentation: Author and maintain clear integration guides, FAQs, data mapping schemas, and troubleshooting documentation to streamline the client onboarding experience.

Qualifications

• Bachelor's degree in Business, Information Systems, Operations Management, or related field or equivalent experience.
• Minimum of 5 years of relevant work experience required.
• Strong expertise in business analysis, process re-engineering (e.g., Lean, Six Sigma), and complex data evaluation required.
• Proven track record of leading cross-functional process improvement initiatives required.
• Excellent communication, presentation, and facilitation skills required.
• Strong analytical and problem-solving capabilities required.
• Demonstrated ability to drive operational change and manage projects independently required.

Pay

Annual Pay Range: 77,700 - 108,000 USD

Benefits

• Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
• Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
• Health: Multiple medical plan options with mental health and wellness support offerings.
• Retirement: 401(k) with company match and vesting after one year.
• Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
• Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!