Sr. Production/ Operations Specialist

About the role

Gritter Francona is seeking a Senior Production/Operations Specialist to lead and support healthcare information technology initiatives that serve the VA and VHA missions.

Responsibilities

• Lead and coordinate day-to-day production and operational activities supporting enterprise healthcare information technology services
• Oversee execution of training operations, production support activities, and value stream initiatives to ensure timely and effective service delivery
• Cookordination activities across multiple functional organizations to support operational objectives, system performance, and customer requirements
• Monitor operational performance and implement continuous process improvements that enhance efficiency, quality, and service delivery
• Develop operational plans, schedules, and resource strategies to support production objectives and organizational priorities
• Forecast customer demand, workload requirements, and resource utilization to ensure operational readiness and effective service delivery
• Collaborate with program leadership, clinical stakeholders, technical teams, and business managers to coordinate operational activities and resolve issues affecting production performance
• Analyze operational metrics and key performance indicators to identify trends, risks, and opportunities for process optimization
• Lead operational response activities during surge support, production issues, system releases, and implementation events
• Ensure production activities align with organizational policies, quality standards, service level agreements, and federal healthcare requirements
• Cookorate operational improvements that enhance workflow efficiency, customer satisfaction, and overall organizational performance
• Identify operational risks and implement mitigation strategies to minimize disruptions to clinical and business operations
• Prepare operational reports, status updates, performance analyses, and recommendations for program leadership
• Support governance activities by developing and maintaining operational procedures, documentation, and best practices

Requirements

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Operations Management, Public Health, or a related field
• Minimum of 8 years of progressively responsible experience in production operations, operations management, healthcare administration, healthcare information technology, or related operational environments
• Demonstrated experience coordinating cross-functional operational activities within complex organizations
• Experience managing production operations, operational planning, workflow optimization, and process improvement initiatives
• Strong understanding of healthcare operations, customer service delivery, performance management, and operational governance
• Experience forecasting workload, coordinating resources, and supporting operational readiness
• Excellent organizational, analytical, problem-solving, and communication skills
• Proven ability to collaborate effectively with executive leadership, program managers, technical teams, and business stakeholders

Preferred Qualifications

• Experience supporting the U.S. Department of Veterans Affairs (VA), Veterans Health Administration (VHA), Department of Defense (DoD), or other federal healthcare organizations
• Experience supporting Electronic Health Record (EHR) implementation, sustainment, modernization, or optimization efforts
• Knowledge of healthcare operational processes, clinical workflows, and health information technology environments
• Experience with Lean, Six Sigma, Agile, ITIL, or other operational improvement methodologies
• Project or operations management certifications are preferred