Sr. Production Engineer
About the role
Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. This innovative enterprise leverages the world’s largest security data lake to protect against cyberattacks and data loss by securely connecting users, devices, and applications in any location.
Role
We are looking for a Sr Production Engineer to join our team. This role is available as a hybrid opportunity 3 days a week in San Jose, CA or Remote reporting to Production Engineering in the Cloud Infrastructure & Operations department. Join Zscaler to be a force multiplier for the reliability of a global platform processing 200+ billion transactions daily across tens of millions of enterprise users.
What you’ll do (Role Expectations)
- Implement highly available, scalable infrastructure across AWS, GCP, and bare-metal environments
- Drive an "automation-first" culture by writing code (Python/Go) to eliminate manual toil and build self-healing systems
- Implement and maintain sophisticated observability (Prometheus, Grafana, OpenTelemetry), define SLIs/SLOs, and establish error budgets
- Act as a lead Incident Commander (TDO on-call), develop response playbooks, and conduct deep-dive post-incident analyses
- Possess strong background in networking protocols, Linux/RHEL systems, and distributed architecture
- Partner with Engineering and partner teams to conduct operability reviews
Who You Are (Success Profile)
- You act like an owner with a bias for action and integrity
- You are a pragmatic builder obsessed with creating, iterating, and shipping
- You champion simplicity by distilling complex problems into clear, actionable plans
- You are data-driven, valuing evidence over assumptions
- You think at scale, building solutions and processes built to last a high-growth global organization
What We’re Looking for (Minimum Qualifications)
- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 3-5+ years of experience managing reliability, scalability, and availability for large-scale production services
- Deep expertise in programming (e.g., Python, Go, or C/C++)
- Strong background in networking protocols, Linux/RHEL systems, and distributed architecture
- Experience in high-stakes incident management and participation in a 24/7 on-call rotation
- Proficiency in leveraging ITIL frameworks and incident data to drive service maturity through systematic problem management and technical operability reviews
What Will Make You Stand Out (Preferred Qualifications)
- Extensive experience with public cloud (AWS, Azure, GCP) and Infrastructure-as-Code (Ansible, Terraform, Helm, Temporal)
- Experience with chaos engineering and disaster recovery planning at scale
- Expertise in global routing (BGP) and traffic tunneling (GRE, IPSec) with a deep understanding of L7 proxy architectures (HAProxy), DNS at scale, and OS networking stack internals
Benefits
- Variety of health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retail options
- Education reimbursement
- In-office perks, and more!
Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.
Equal Employment Opportunity
Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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Pay Transparency
Zscaler complies with all applicable federal, state, and local pay transparency rules.